St. Joseph Health Medical Receptionist in Fullerton, California

Job Summary: The Medical Receptionist functions as an interface with patients, physicians, staff, healthplans, community-at-large; obtains all information relating to patients and facilitates the collection and dissemination of information to the medical record and information system, and reports direction to the Front Office Lead and/or Medical Office Administrator, Medical Office Manager, Medical Office Supervisor.

Essential Values-Based, Leadership and Management Competencies: Demonstrates values-based competencies in line with the four core values that are the foundation of all activities performed by employees in order to achieve the Mission of the St. Joseph Health System.

Dignity: Demonstrates competence in communication and interpersonal relations.

Excellence: Demonstrates competence in continuous improvement, continuous learning, accountability, and teamwork.

Service: Demonstrates competence in customer/patient focus and adaptability.

Justice: Demonstrates competence in community orientation and stewardship.

As defined on the attached Values-Based Competency Model Form.

Essential Functions:

  1. Greets patients and visitors to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Inputs registration demographic and insurance information into computer. Reviews current registration information with patient updating information as required. Determines patient insurance eligibility and PCP. Assists patient in selecting a PCP if one has not been selected.

  2. Reviews provider schedules in advance to ensure pre-registration of new patients. Assembles and sends new patient packets, registration packets, history and physical forms prior to scheduled appointments.

  3. Assembles patient paperwork per established Standard Work. Produces charge/encounter tickets ensuring that the correct patient information is obtained as needed.

  4. Schedules patient visits per established Standard Work. Confirms appointments, cancels appointments, reschedules appointments and notifies clinical staff of appointment changes per Standard Work. Discusses scheduling conflicts or problems with supervisors or clinical staff. Provides schedule updates during the day.

  5. Informs clinical personnel when patient have arrived; routes patient to appropriate clinical area.

  6. Promptly answers incoming telephone calls. Routes calls as appropriate or takes detailed, accurate, legible messages. Communicates with answering service regarding office hours, “physician on-call”, as needed. In the absence of a prescription refill line, routes prescription refill requests per standard of work.

  7. Checks patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments. Prepares No Show letters per office procedures.

  8. Responsible for collection of outstanding balances as indicated on encounter ticket. Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures. Collects required copayments, payments (cash, check, and credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department.

  9. Open or close office as shift requires, ensuring that all doors are secured; equipment turned on/off and communicates problems to supervisor in a timely manner.

  10. Maintains accurate inventory levels for Alternative Medicine program and processes transactions according to established protocols per office procedures.

  11. Employees can be moved to different offices within the ministry as scheduling and staffing dictates.

Other specific competencies that have been identified by the manager related to changes in departmental operations or that focus on current clinical practices and are listed on the Supplemental Competence Validation Summary.

Additional Responsibilities:

  1. Maintains cleanliness and neatness of patient waiting lounge.

  2. Attends all meetings as required.

  3. Performs other duties as assigned.

Minimum Position Qualifications:

• Education: High School Graduate or GED.

• Experience: Preferred previous experience with computers and/or automated scheduling; prior experience preferred in handling and balancing cash.

St. Joseph Heritage Healthcare (SJHH) is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, SJHH has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and values.St. Joseph Heritage Healthcare (SJHH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Joseph Heritage Healthcare (SJHH) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Heritage Healthcare