What will I be doing?

Our customers expect every aspect of our business to be of a certain standard and rightly so, our company by its very name represents quality so the role of the quality assurance manager is critical to the business upholding its first class reputation within the industry.

As a Quality Assurance Manager, you will be responsible for performing the following tasks to the highest standards:

- Support the overall strategic service quality management of the hotel by establishing effective working relationships with senior colleagues, in particular the GM and DO.

- Work closely with Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation as well as Food Safety to improve service quality and plan action plans together to achieve this.

- Actively participate in the key management issues in the property such as training and customer service.

- Train team members and implement Hilton standard and related departmental regulations.

- Conduct routine inspections of all areas in the hotel to ensure that all hardware and software are in optimum condition.

- Analyze SALT score on a monthly basis and prepare action plans for customer satisfaction.

- Conduct regular Operations meetings to enhance customer satisfaction.

- Supervise daily team members’ performance and grooming.

What are we looking for?

A Quality Assurance Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

A Quality Assurance Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of 3 years' experience.

• Neat in appearance and in good health.

• Good communication skills.

• Pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit.

• Have a good command over verbal and written Japanese and English language to meet business needs.

• A basic knowledge on any additional foreign languages will be advantageous.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Call Center and Reservations

Title: 【Waldorf Astoria Osaka】Quality Assurance Manager

Location: null

Requisition ID: HOT0ARY0

EOE/AA/Disabled/Veterans