Description DEPARTMENT: Shop

REPORTS TO: Operations Manager

COMPENSATION TYPE: Salary, Exempt

POSITION OVERVIEW: Responsible for designing, programming, and maintaining control systems for

our clients’ A/V systems, ensuring seamless integration and optimal performance across all platforms.

This role requires a blend of technical expertise, creative design and problem-solving, and effective

communication skills.

COORDINATES WITH: Account Manager, System Designer, Project Manager, Operations Administrator,

Shop Lead, Project Lead, and Customer Support (CS) Administrator. Also coordinates with

manufacturers/vendors, manufacturer representatives, client representative, and AV consultants (as

applicable). Finally, coordinates with the client, end-user, and their technical team (or IT vendor).

KEY RESULT AREAS (KRA’S):

1. Programming Roles & Responsibilities

• Design and program control systems for audio/visual equipment including projectors,

screens, lighting, audio processors, and conferencing systems.

• Develop and implement custom control interfaces using software platforms such as

Crestron, AMX, QSYS, or similar.

• Provide technical advice/support to the Team—internal technical expert.

• Integrate A/V systems with existing IT infrastructure and ensure compatibility with network

protocols and security standards.

• Load and test code in the shop before deploying code to client’s location.

• Assist Customer Support Team with service issues.

• Conduct regular maintenance checks and updates on A/V systems to ensure optimal

performance.

• Diagnose and resolve hardware and software issues related to A/V control systems promptly.

• Provide on-site and remote technical support for A/V system users.

• Conduct regular maintenance checks and updates on A/V systems to ensure optimal

performance.

• Diagnose and resolve hardware and software issues related to A/V control systems promptly.

• Provide on-site and remote technical support for A/V system users.

2. Efficiency

• Complete programming in timeframe budgeted and clients’/stakeholders’ deadlines

• Test all programming before loading into the client’s environment

• Submit accurate time log and work log entries daily

• Submit credit card receipts each week, at a minimum

EA Job Description - Shop - ProgrammerProgrammer Page 2 of 3

3. Performance

• Present engaging client training sessions and support for using the control systems; earn

excellent client feedback

• Ensure all control systems are assembled, tested, and project-ready before it leaves the shop

• Acquire 1 Certified Technology Specialist (CTS) Renewal Units (RU) or manufacturer/vendor

certification each month

• Support Service work orders as available

4. Coordination

• Coordinates with Operations Manager or Administrator, Project Manager, and the Project

Team on schedule and timelines

• Coordinates with Client and Project Team to ensure on-time project completion

• Coordinate with CS Administrator to provide extra service capacity Requirements

DEPARTMENT: Shop

REPORTS TO: Operations Manager

COMPENSATION TYPE: Salary, Exempt

POSITION OVERVIEW: Responsible for designing, programming, and maintaining control systems for

our clients’ A/V systems, ensuring seamless integration and optimal performance across all platforms.

This role requires a blend of technical expertise, creative design and problem-solving, and effective

communication skills.

COORDINATES WITH: Account Manager, System Designer, Project Manager, Operations Administrator,

Shop Lead, Project Lead, and Customer Support (CS) Administrator. Also coordinates with

manufacturers/vendors, manufacturer representatives, client representative, and AV consultants (as

applicable). Finally, coordinates with the client, end-user, and their technical team (or IT vendor).

KEY RESULT AREAS (KRA’S):

1. Programming Roles & Responsibilities

• Design and program control systems for audio/visual equipment including projectors,

screens, lighting, audio processors, and conferencing systems.

• Develop and implement custom control interfaces using software platforms such as

Crestron, AMX, QSYS, or similar.

• Provide technical advice/support to the Team—internal technical expert.

• Integrate A/V systems with existing IT infrastructure and ensure compatibility with network

protocols and security standards.

• Load and test code in the shop before deploying code to client’s location.

• Assist Customer Support Team with service issues.

• Conduct regular maintenance checks and updates on A/V systems to ensure optimal

performance.

• Diagnose and resolve hardware and software issues related to A/V control systems promptly.

• Provide on-site and remote technical support for A/V system users.

• Conduct regular maintenance checks and updates on A/V systems to ensure optimal

performance.

• Diagnose and resolve hardware and software issues related to A/V control systems promptly.

• Provide on-site and remote technical support for A/V system users.

2. Efficiency

• Complete programming in timeframe budgeted and clients’/stakeholders’ deadlines

• Test all programming before loading into the client’s environment

• Submit accurate time log and work log entries daily

• Submit credit card receipts each week, at a minimum

EA Job Description - Shop - ProgrammerProgrammer Page 2 of 3

3. Performance

• Present engaging client training sessions and support for using the control systems; earn

excellent client feedback

• Ensure all control systems are assembled, tested, and project-ready before it leaves the shop

• Acquire 1 Certified Technology Specialist (CTS) Renewal Units (RU) or manufacturer/vendor

certification each month

• Support Service work orders as available

4. Coordination

• Coordinates with Operations Manager or Administrator, Project Manager, and the Project

Team on schedule and timelines

• Coordinates with Client and Project Team to ensure on-time project completion

• Coordinate with CS Administrator to provide extra service capacity

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