Customer Service Representative

PeopleReady of Fresno, CA is now hiring Customer Service Representatives in Fresno, CA!

Apply today and you could start as soon as this week.

As a PeopleReady associate you'll benefit from:

• Connections and experience with some of the top companies in your area

• Great benefit package options

• Get matched to jobs quickly

• Competitive pay and steady schedule

• The ability to see your schedule and track your hours right from our easy-to-use app, JobStack!

Pay Rate:

The pay rate for this job is $20 - $20 / hour*

What you'll be doing as a Customer Service Representative:

• Process dealer orders, Credit / Debit Memos, Price Quotes utilizing SAP. Coordinate escalations and expedited requests as necessary.

• Understanding of order entry process and policies and troubleshoots orders to resolve issues.

• Obtain product availability information for dealers from purchasing / planning.

• Assist with part number determination, pricing, availability, discount level, tracking, freight quotes and other necessary information.

• Expedite and track orders for dealers by working with various warehouse and scheduling personnel.

• Assist dealers in placing orders and following through order completion.

• Maintain and update dealer account information as needed.

• Review orders to ensure accuracy, resolve discrepancies and communicate internally as appropriate.

• Review Open Order Report and adjust orders as necessary for partial shipments, warehouse discrepancies, lead time adjustments and contact dealer with updated information

• Coordinate orders according to warehouse availability and schedule.

• Create / analyze reports as necessary.

• Answer calls and inquiries from dealers and Sales Team.

• Provide phone coverage and invoicing back up for Administrative Assistant as needed.

• Process warranty replacement claims.

• Provide Administrative support as needed.

• Prepare and provide customs documentation for Export / Intercompany orders including commercial invoices

Available Shifts:

Shift Timings: 1st Shift (Day)

Job Requirements:

• EDUCATION, SKILLS AND EXPERIENCE- Associate degree (AA) from a two-year college in a related field; 5-7 years of relevant work experienceor equivalent combination of education and experience

• Experience working with customs brokers and freight forwarders

• Working knowledge of SAP highly desired

• REQUIRED KNOWLEDGE, SKILLS AND ABILITIES- Understanding of Order Entry Process and policies

• Ability to use various computer programs including but not limited to: Microsoft Office, Excel and ERP software

• Ability to work well with others, able to work independently with little or no supervision

• Flexible and willing to take on a variety of tasks while seeking to expand knowledge through training

• Ability to prioritize workload

• Ability to respond promptly to internal and external inquiries by utilizing phone, messaging, fax machines and voicemail

• Ability to keep accurate information records

• Ability to communicate in a clear and effective manner both written and oral

• Effectively handle difficult or sensitive situations with tact and professionalism

• Ability to identify ways to exceed expectations by improving quality, value, and service

• INTERPRETATIVE REQUIRED SKILLS- The ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram Communication and Language skills

• Critical thinking and logical reasoning skills, including problem-solving, troubleshooting, and decisionmaking

• Ability to present complex data in clear, concise text

• Ability to deal with problems involving several concrete variables

• Skilled at interpreting marketing campaign performance metrics to gain insight and assess against corporate goals

• COMMUMICATION REQUIRED SKILLS- Displays contagious enthusiasm for objectives, tasks, and people. Positively affects the commitment of others

• Highly effective communicator possessing the ability to listen with the intent to understand fully and to

• articulate strong reasoning and potential solutions

• Able to deploy successful marketing campaigns from ideation to execution

• Analyze and review timeframes and meet deadlines while successfully adhering to corporate budget

• plans to establish processes and timelines

• Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write

• problematic posts. Capacity to effectively present information in one-on-one and group situations

• Ability to read the audience and situation and communicate effectively. Conveys thoughts clearly and

• concisely, both verbally and in writing

• Assess and transition copy for the audience receiving the technical and procedural documentation

• adjust tone and technical terms to ensure understanding

• TIME AND PROJECT MANAGEMENT SKILLS- Excellent organizational skills and attention to detail

• Ability to work independently, with limited direct supervision, and effectively manage tasks and time

• LANGUAGE SKILLS- Effective communication skills, written & verbal

• Ability to read, write and speak in a professional business manner

• Ability to respond to common inquiries or complaints from customers

• Bilingual (Spanish and English) Preferred

• MATHEMATICAL SKILLS- Ability to understand mathematical concepts such as probability and statistical inference and

• fundamental fractions, percentages, ratios, and proportions in practical situations

• REASONING ABILITY- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret technical instructions in mathematical or diagram form and deal with abstract and concrete variables

• CERTIFICATES, LICENSES, REGISTRATIONS- Valid Driver's License. Valid Passport. Participate in all training exercises needed to perform the job satisfactorily

• Background check and drug screening required

Ready to take control of the way you work?

Complete our application to join the PeopleReady team today.

Please contact our Fresno, CA branch for more information

Branch # 3245

Address: 4840 N. Blackstone Ave, Fresno, CA 93726

Email Address: 3245-br@PeopleReady.com

*Hourly pay rates are a good-faith estimate based on factors such as relevant skills, experience, education, training, geographic location and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. Applications are accepted on an ongoing basis unless a deadline is otherwise stated.

Employees and their eligible dependents are offered Medical/Dental/Vision insurance and short term disability, in addition to other programs, as well as number of paid days off and/or more generous paid sick leave days. More details about our benefits can be found by copying and pasting this URL into your browser: https://flimp.live/TrueBlueAssociates .

PeopleReady considers all applicants for employment regardless of background, in compliance with applicable laws regarding fair hiring practices.PeopleReady is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identify, or any other characteristics protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-Advice@trueblue.com, or 1.800.610.8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

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PeopleReady is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religious affiliation, color, national origin, gender, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other basis protected by law. We will get to know you and connect you with jobs that match your skills, experience and preferences. We work hard every single day to find jobs so each employee has opportunity and variety in their work.