Credit/Debit Card Processor - Fremont, OH (Full-time)

Job Summary –

Responsible for maintaining and assisting with the operational functions associated with Credit and Debit/ATM cards. Monitor fraudulent activity and recommend services and procedures to reduce risk in the card portfolio. Ensure the accurate booking of new credit and debit cards, maintain card records, complete reconcilement and reports as required.

Job Duties –

• Processes Credit/ATM/Debit card new accounts and maintenance of existing accounts. This includes verification of customer documentation. Closes and/or blocks cards upon request; daily review of card reports including closing cards per the daily DDA and SAV close out reports.

• Daily reconcilement of debit/credit card general ledgers.

• Manage card phone and email support channels for customer and banking center inquiries. Educate others on CardHub, EnFact Fraud alerts, Online Access and Fiserv Customer Support.

• Handles instant issue debit cards properly and within the appropriate time frame established in the procedures.

• Process fund balance transfers, credit card payoffs, close-outs and charge offs.

• Aid cardholders with cases created in the Enfact fraud detection monitoring tool; properly update Case Management system to document and resolve cases. Process fraud, disputes, compromised cards and credit balance transfers and follow up until process is complete.

• Complete card and deposit account file maintenance to include, but not limited to address changes and travel alerts. Review/verify maintenance completed by others as needed.

• Checks for compromised cards daily. If received compromised notice, sends notification letters to customers, orders new cards and blocks compromised cards.

• Process daily card payments by posting to credit card system.

• Complete any necessary functions for secured credit cards. This includes confirming collateral assignments are in place and UCC continuations, CAS record building and maintenance.

• Ensure all card documentation if properly retained to Director.

• Assist with gathering the proper information for monthly reports (new cards, charge offs, disputes).

• Helps with maintaining customer records with the most current information; contribute to replacing other departmental positions as needed and assisting others in completing excess responsibilities.

• Comply with and maintain working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Complete assigned compliance training essential to job function.

Requirements –

• High school diploma

• 3-5 years of banking experience, preferably Card functions

• Microsoft Office, Access software and various other software applications

• Basic knowledge of deposit procedures, products and operations

• Knowledge of Card rules and regulations

• Good telephone, oral and written communication skills

• Position requires alertness and attention to detail to ensure accuracy

Equal Opportunity and Affirmative Action Employer, M/F/Disabled/Vet