Job Summary: We are seeking a dedicated and detail-oriented Service Assistant to support our team in providing exceptional service to our service clients. The ideal candidate will assist in the coordination of roofing projects, manage customer communications, handle administrative tasks, and ensure the smooth operation of day-to-day activities. This role requires strong organizational skills, excellent communication abilities, and a willingness to learn about the roofing industry. Key Responsibilities:  Customer Service and Communication:  Assist in responding to client inquiries via phone, email, and in-person.  Schedule appointments and create work orders for service requests  Follow up with clients regarding work order status and feedback.  Provide clients with project updates and address any concerns promptly. * Project Coordination:*  Coordinate with service technicians, subcontractors, and suppliers to ensure timely project completion.  Update CRM system daily to reflect schedule of technicians  Monitor project timelines and ensure adherence to schedules and budgets. Administrative Support:  Maintain accurate records of client interactions and project details with our CRM.  Process work orders invoices.  Follow up on past due accounts/invoices weekly according to AR report Qualifications:  High school diploma or equivalent; additional education in construction or business administration is a plus.  Previous experience in a customer service or administrative role  Strong organizational and multitasking abilities.  Excellent written and verbal communication skills.  Proficiency in Microsoft Office Suite (Word, Excel, Outlook)  Ability to work independently and as part of a team.  Valid driver's license and reliable transportation. Working Conditions:  Office environment with occasional site visits.  Roughly 20hrs per week to become full time at a later date Benefits:  Competitive pay and benefits package based on experience.  Opportunities for professional development and career advancement.  Supportive and collaborative work environment. Application Process: Interested candidates should submit their resume and a cover letter outlining their qualifications and interest in the position.