Summary:

We are looking for an experienced UXR leader who is passionate about tackling some of our toughest challenges across a broad scope that extends from recruiting, to career growth and performance, to customer care and foundations (i.e., around creation, discovery and consumption of content). We seek to bring next generation products to our internal workflows to drive connection, collaboration, and efficiency at scale.Getting work done at Meta isn’t simple or straightforward. Metamates spend a disproportionate amount of time on “work around work”, taking away their ability to focus on their core work. Much of this “work around work” has to do with a highly fragmented ecosystem of products that Metamates use every day to manage our careers, our lives outside of our careers, our teams, and to create, gain and share context, find answers, and stay up to date on what's happening at Meta. For example, there are 35+ content tools in our ecosystem of products that support creation, organization, distribution and consumption of content (such as Wiki, Knowledge Base, Workplace, Google Docs, Quip and others). A few of EP investments include efforts to make finding the right content effortless through intelligent search and contextualized discovery as well as GenAI solutions to help create, summarize and improve the quality of content that Metamates create. On this team we tackle some of the most complex research problems to gain deeper insights into how we attract and grow our talent at scale, with the right products to unlock productivity, collaboration and skill development. We strive to contribute new ideas to products that will impact all metamates and the impact we bring to our X billion customers.We are looking for UX Research Manager to lead our People and Horizontals (Care and Foundations) team with research, communication and people management skills to drive critical aspects of our understanding and product strategy.

Required Skills:

UX Research Manager, Enterprise Products (People and Horizontals Pillars) Responsibilities:

1. Independently manage a research team that is large in size and/or complexity.

2. Identify problems and proactively drive solutions.

3. Have a point of view about strategic decisions, using insights from the team. Understand how to influence stakeholders and leaders to implement the best ideas.

4. Become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value.

5. Communicate clearly and effectively across all organizational levels.

6. Show care and set clear expectations and goals for individuals and the team.

7. Make staffing decisions based on business priorities, both short term and long term, as well as team strengths and motivation.

8. Identify gaps and solutions for future growth and scale within the team or organization, including system, product, function, partnership, culture and/or organization opportunities.

9. Responsible for the quality of the team, including coaching, growing IC's and managers (if applicable) and coaching under-performing team members.

10. Build a diverse and an inclusive environment across the team, model inclusive behaviors, and hold managers accountable.

11. Give clear, actionable feedback on a timely basis.

Minimum Qualifications:

Minimum Qualifications:

12. Bachelor’s degree or significant experience conducting UX research with meaningful business impact

13. 18+ years of experience conducting and/or studying research post-Bachelor’s degree

14. 5+ years of experience directly managing, coaching and developing full-time researchers

15. Experience navigating and supporting teams through high ambiguity and rapid change

16. Experience directly managing across different research methodologies

17. Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data)

18. Experience building teams over time through hiring, growing, and retaining high-performing researchers

19. Experience building and setting research strategy that connects with business strategy

20. Track record of translating research into business impact

21. Experience working with a variety of cross-functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, policy, communications, marketing)

Preferred Qualifications:

Preferred Qualifications:

22. Graduate degree

23. Experience with business products, business insights, and product development

24. 10+ years of UX research experience

25. Experience working in games or entertainment

Public Compensation:

$192,000/year to $265,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.