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As the (Associate) Quality Assurance Manager (m/f/d) - Post Market Surveillance, you’ll play a decisive role leading the Complaint Management for medical devices (CMF (https://cmf.stryker.com/specialty/craniofacial) and ENT (https://www.stryker.com/us/en/portfolios/medical-surgical-equipment/ent.html) ), monitoring product performance in field and collaborating and working in a team that puts patient safety and customer focus first.

What will you do

• As a member of the Post Market Surveillance department at our site in Freiburg, you’re leading and developing a team of highly qualified Quality Engineers and Specialists.

• You will be responsible for the Complaint Management of medical devices from the Instruments division (e.g. Craniomaxillofacial, ENT) as well as for monitoring the performance of the devices in the market whilst meeting regulatory requirements.

• You will ensure that in our patient centric environment the Complaint Process meets highest quality standards.

• In order to drill down to the root causes of reported events, you and your team will collaborate closely with our global partners from R&D, Clinical, Production and other quality functions.

• You will be navigating and setting up the team for success to be able to proactively respond to emerging adverse trends or other quality issues that may occur in the field.

What will you need

• You have completed a BS (or equivalent) in Engineering, Science, or related degree.

• You have gained a minimum of 5 years’ experience in a regulated environment (e.g. a Quality, Regulatory, Clinical function). Depending on years of experience and skills, the role can be adjusted to a more senior level.

• Ideally you have gained 2+ years of direct people management experience, or equivalent mentorship experience that includes setting priorities and providing performance feedback for team members.

• You are a collaborator and strong communicator; you enjoy partnering with other functions such as R&D, Clinical, Production and other quality function to drive common success.

• As a leader you know how to motivate and inspire others.

• Your English and German language skills enable you to collaborate with colleagues and stakeholders on a global basis as well as in the local office.

Diversity is important to us. We welcome applications from people regardless of their ethnic, national or social origin, gender, disability, age or sexual identity.

Additional information * *

Thanks to our flexible working hours model, you will have the opportunity to work partially from the home office. However, a regular presence on site at least once a week at our location in Freiburg should be always given to build sustainable relationships and maintain personal contact with colleagues as well as the departments.

Your application * *

We are looking forward to your online application including all relevant documents such as CV and copy of your degree (cover letter or/and references are nice to have). Please note to upload all attachments directly in our application procedure under the item "CV". 

Please note that the internal job title may differ from the ad title. 

Your contact: * *

In case you have further questions regarding the position, please feel free to directly reach out to Monika Ambroziak: monika.ambroziak@stryker.com

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.