JOB REQUIREMENTS: Requirements: - Associates degree or equivalent work experience is preferred - High School Diploma or GED required - Ability to type 50+ words per minute is recommended - Experience with using and supporting MS Office and Outlook is recommended - Background in a multi-channel environment is recommended - Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools. - Demonstrates strong customer service skills that translate both inside (HO) and externally (Field), verbally and in writing at all levels in a succinct yet understandable fashion based on audience. - Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing technology environment. Resolves issues while exciting and level setting clients about the technology environment. Offers ideas related to enhancing the client experience. - Strong oral and written communication skills, including ability to quickly build rapport and create a distinctive client experience. - Strong analytic skills and ability to solve problems - Initiative and motivation to include willingness to share feedback to drive process improvement - Keen attention to detail including proficiency in clear and understandable ticket documentation. - Ability to adapt to changing needs of the business. Interview Process: - 1-hour video interview EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated\'s Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.prodivnet.com/job/it-helpdesk-support-franklin-franklin-wisconsin-14180568 This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.