Description

We are seeking a Customer Service Representative based in Franklin, MA, United States. In this role, you will primarily engage with customers to address inquiries and resolve complaints related to our products and services. You will also be tasked with maintaining detailed records of customer interactions, complaints, and the actions taken to resolve these issues. This role offers a short term contract employment opportunity.

Responsibilities:

• Interact with customers to provide information and handle inquiries about products and services.

• Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.

• Utilize verbal and written communication skills to enhance customer service experience.

• Work independently and manage time effectively.

• Accurately document and record customer/client information.

• Utilize computer applications such as Microsoft Word and PowerPoint for daily tasks.

• Answer inbound calls and maintain good customer service skills with external contacts.

• Handle data entry tasks and office functions as needed.

Requirements • Proficiency in customer service techniques and principles

• Proven experience with data entry tasks and maintaining accuracy

• Familiarity with standard office functions and operations

• Experience in creating and maintaining reports

• Proficiency in Microsoft Excel for data analysis and presentation

• Ability to handle and respond to inbound calls effectively

• Proficiency in Microsoft Word for document creation and editing

• Knowledge of time management software 'About Time'

• Experience in billing procedures and processes

• Familiarity with merchandising techniques and strategies

• Experience in claim administration processes

• Proficiency in Microsoft PowerPoint for creating presentations

• Ability to interpret and manage financial notes

• Proficiency in Microsoft Office Suites for various administrative tasks

• Experience in making adjustments in customer accounts

• Ability to handle and resolve customer complaints effectively

• Strong interpersonal skills for effective customer interaction

• Basic computer skills for performing various tasks

• Availability for onsite work as required

• Strong written communication skills for clear information conveyance

• Demonstrated ability to resolve customer complaints effectively

• Familiarity with various computer programs for different tasks

• Knowledge of ST Microcontroller systems

• Proficiency in Google Sheets for data organization and analysis

• Ability to interact with external contacts effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .