As Director of Operations you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.

What will I be doing?

You will be responsible for the effective Operational Management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards. You will:

• Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment
• Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company to ensure continual improvement is achieved
• Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
• Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
• Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
• Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
• Hold regular briefings and communication meetings with the HOD team

What are we looking for?

To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow. You:

• Have relevant working experience in the field of hospitality, ideally in an international matrix organization similar to Hilton.
• Have strong commercial & operational acumen, preferably with experience in Food and Beverage or Rooms Management
• Have relevant experience in managing budgets, revenue proposals and forecasting results
• Have in-depth knowledge of the hotel / leisure / service sector
• Have strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Are accountable and resilient
• Ability to work under pressure
• Have a business proficiency in German and English. Ideally you speak a 3rd language.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical well-being of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job: General Manager/Hotel Manager

Title: Director of Operations (m/w/d) - Hilton Frankfurt Gravenbruch

Location: null

Requisition ID: HOT0B241

EOE/AA/Disabled/Veterans