Job Description

An Oracle Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment. You can troubleshoot and solve all but the most complex infrastructure issues. As a skilled troubleshooter on a wide range of systems, you understand which issues to escalate to the appropriate resolver groups. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes and introduce automation with an aim towards simplification.

You can execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Some travel will be involved.

This position involves working on a 24/7 shift rota system 365 days per year.

Basic Qualifications:

• Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience.

• 4-8 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems).

• 4-8 years of experience supporting and troubleshooting distributed, N-Tier applications, software, and operating systems.

• Fluent in English.

• Technical skills:

• Systems administration (Linux and/or Windows Servers).

• Networking (DNS, TCP/IP).

• Programming/scripting (Java, Perl, Ruby, C#, and/or PHP).

• Leadership skills:

• Demonstrate examples of process improvement execution.

• Demonstrate examples of a drive to dig into the details of a system or process to solve customer problems.

• Excellent oral and written communication skills.

• Strong influencing skills.

• Ability to work independently, with little direct management.

• Open to provide after-hours support as needed.

• Experience supporting large, Enterprise customers in an Operations environment.

Ideal candidates need to be familiar with the following:

• Responsible for a working environment with 24/7/365 shift coverage.

• Knowledge of the data center infrastructure (cooling, electrical, networking, and structured cabling).

• IT hardware concepts:

• Base Operating System install process.

• Experience with Perl, Python, Bash, or Java.

• Core OS Services: ssh, telnet, ftp, nfs, dns, dhcp, samba, ldap, cvs.

• Previous experience working in data centre operation tasks (racking & stacking gear, cable management, hot & cold aisle containment).

• Networking Protocols (OSI Model).

• Copper/Fiber Optic Testing/Cabling Standards.

• Project management, organization, and problem-solving skills with a drive for results.

• Strong troubleshooting and performance tuning skills.

• The position has a physical component requiring the ability to lift 15kg and may require working in cramped spaces or elevated locations.

• RAID

• SAN

• x86 Architecture

• SCSI

• Linux/Unix Administration:

• Boot Process

• GRUB/LILO

• File Systems

• Network device and protocol configuration

• Directory Structure

* Minimal travel will be required.

* Employment for all candidates is contingent upon passing a background check.

Role Responsibilities and Requirements:

• Act as technical liaison for our technical teams.

• Understand internal customer problems and provide technical solutions in a timely manner.

• Understand customer urgencies and sensitivity of problems.

• Strong verbal and written communication skills.

• Speak confidently and communicate clearly with internal customers.

• Strong Adherence to Process and be process champion

• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware and software.

• Provide 2nd level technical support for complex issues which may include leading problem management cases and providing status updates.

• Manage escalated support cases and lead appropriate internal technical resources and/or 3rd party vendors until resolution.

• Assist with server operating system and application upgrades, bug fixes, and patching.

• Working on standardization projects for both hardware and software under the Oracle technology stack, while providing consistent system uptime as expected in a IaaS environment.

• Ability to quickly learn new technologies and keep up with the latest technologies.

• Advanced knowledge of network architecture and protocols.

• Experience with enterprise administrative scripting using major scripting languages (Powershell, Bash, Perl, etc.).

• Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.

• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.

• Excellent communication skills and ability to interact professionally with a diverse group of customers and staff.

• Experience providing client-facing, direct customer support and service.

• Ability to interact with all levels of an organization in a professional, and tactful manner.

• Ability to work productively in cross-functional teams or resourcefully and independently as an individual.

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. https://www.oracle.com/corporate/careers/diversity-inclusion/

We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with an official decision on equality) in accordance with the German SGB IX.”

Responsibilities

Responsible for creating and implementing system enhancements that will improve the performance and reliability of the system. Manage the load configurations of a central data communication processor and make recommendations for purchase or upgrade of data networks. Coordinate terminal orders and cable installation, network system planning, upgrading, monitoring, testing, and servicing. Approves action requests and specifies purchase requisitions. Negotiates and places orders with common carriers. May play a team leader role for developing System Administrators.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer