Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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This role is responsible for the day-to-day operation and execution of the travel program and related projects, the TPS is embedded within the client network and organization to drive the travel program delivering results on behalf of the client and includes the following activities:

What You'll Do:

• Provides Travel Operations and Customer Management Support within the client environment

• Manage traveler critical issues and travel program inquiries across the end-to-end travel program, e.g. (policy, expense, preferred supplier program, insurance etc.)

• Drive the client’s travel program, including organisational change, employee education on travel policy content, and communications on travel related activities to the relevant partners in the organization.

• Support travel program onboarding and training activities related to new employees and supports the implementation of any new travel tools and processes within traveler operations.

• Collaborates with client TMC to monitors agency performance targets including customer service level agreements (SLA)

• Shares standard processes on proven online usage strategies, communications and benchmark metrics and provides an ongoing online educational support to travelers/bookers

• Proactively review and deliver travel reporting, researches, analyzes and reports on travel work streams while monitoring policy compliance and understand trends in traveler behavior – makes data based recommendations for improvement

• Coordinate and lead communications, progress, consistencies, and standard processes in performing tactical / operational travel management activities.

• Provide ongoing updates on reported issues as needed to ensure understanding and timely completion

• Use analytical and creative approach to condense large amounts of information into a clear, concise, effective format

What We’re Looking For:

• Min 5 years in-depth experience in business travel, experience in card/payment solutions a plus.

• Skilled in client/customer management, with strong problem-solving skills.

• Proven expertise in providing solutions to drive improvement in customer satisfaction.

• Excellent customer service skills as well as oral and written communication skills and have the ability to manage a network of contacts.

• Understanding of travel data and overall travel related processes with ability to analyze spend and trends.

• Excellent technical skills on travel related technology such as online booking systems and reporting tools.

• Strong analytical skills, commitment to quality, adaptability, organisational change, self-motivation and teamwork skills required.

• Strong communication skills, both written and verbal.

• Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances.

• Previous experience working in a global environment is a plus.

Location

United States

The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)