Position Overview:

TEKsystems is seeking a Sr. Service Desk Technician to join its Incident Response Team in Frankfort, KY. This role involves providing exceptional technical support and contributing to a collaborative team environment.

Work Hours:

• Business Hours: Monday to Friday, 6:30 a.m.–6:00 p.m.; Saturday, 7:30 a.m.–1:00 p.m.

• Selected Candidate’s Schedule: Monday to Friday, 8:00 a.m.–5:00 p.m.

Key Responsibilities and Expectations:

• Technical Support Experience:

• 2–3 years of IT experience in desktop support, including diagnosing and resolving hardware and software issues.

• Proven troubleshooting skills and the ability to provide comprehensive desktop support.

• Customer Service Skills:

• Excellent communication and interpersonal abilities.

• Demonstrates patience, empathy, and professionalism when interacting with customers, including upset or frustrated individuals.

• Resolves issues with ownership and initiative, using clear, easy-to-understand explanations.

• Personal Attributes:

• Self-motivated and proactive.

• Open to learning and training opportunities.

• A strong team player who thrives in a dynamic and fast-paced environment.

Preferred Competencies:

• Experience in a customer service-oriented workplace.

• Familiarity with desktop and remote support processes.

• Proficiency with Windows operating systems and Office applications.

• Knowledge of troubleshooting tools, networking (e.g., mapping network drives), and general system navigation.

• Exposure to ticketing systems and tools for managing incidents effectively.

• Experience with Active Directory and VPN technologies.

• Excellent multitasking and documentation skills.

Work Environment:

The role is based in a structured office setting, fostering teamwork and collaboration. It offers long-term stability and access to a comprehensive benefits package.

Skills and Qualifications:

• Outlook, Exchange, Windows operating systems, Active Directory, customer support, troubleshooting, technical support, and application support.

• Exceptional customer service and communication skills are essential.

Experience Level:

Intermediate.

Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr.

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Frankfort,KY.

Application Deadline

This position is anticipated to close on Mar 31, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.