Become a part of our caring community and help us put health first

Join Humana, a Fortune #40 company renowned as one of the Best Places to Work, and be a part of our dynamic team as the Director of Technology Solutions. We are on a mission to revolutionize our Customer Relationship Management (CRM) systems within MarketPoint, Humana's Sales domain. If you are a visionary technical leader with a passion for Salesforce CRM and a track record of driving continuous improvement, this pivotal role is your chance to make a substantial impact!

As the Director of Technology Solutions, you will spearhead the strategy and execution of IT initiatives that are vital to our business operations. Your deep understanding of organizational capabilities and your ability to interlink them across various functions will be crucial. You will manage the transition to a modernized CRM system while ensuring the seamless operation of existing systems to support ongoing business needs. Your strategic decisions will directly influence our sales processes and enhance our agent experience, playing a critical role in Humana's commitment to our members' health.

This role is not just a job; it's an opportunity to excel in a thriving environment where you can truly make a difference. Ready to embark on this transformative journey with us? Apply now and redefine the future of healthcare!

In this influential role, you will:

• Act as a strategic partner to business and functional leaders, identifying and delivering sophisticated technological solutions.

• Lead large-scale projects and innovations related to CRM implementation, driving the strategy and operational procedures.

• Foster relationships with VPs, AVPs, and Directors, enhancing collaboration, information sharing, and strategic alignment.

• Define and implement a robust CRM strategy, aligned with business objectives, encompassing design, data integration, customization, and rollout.

• Enhance customer understanding and develop tailored solutions to meet diverse needs.

• Manage vendor relationships and internal team dynamics to ensure the effective functioning of CRM systems.

• Oversee data analytics and reporting, utilizing insights to drive decisions across the business.

• Keep abreast of industry trends to ensure Humana leads with best practices in CRM technologies.

• Lead and inspire a high-performing team, promoting a culture of diversity and inclusion.

Key Responsibilities

• Oversee the delivery of a modernized CRM system.

• Develop and implement CRM strategy and capabilities that are aligned with business objectives. This involves many strategic decisions such as Design Strategy, Data Strategy, Integration Strategy, Out of the Box versus Customization, Rollout Strategy, etc.

• Understand customer needs and develop solutions to meet those needs.

• Work closely with internal teams and manage relationships with external vendors.

• Ensure efficient operation of CRM systems that perform data collection, reporting, and analytics.

• Monitor customer feedback and evaluate the customer experience.

• Analyze data and generate reports to inform decision-making across the business.

• Stay updated on current trends in the CRM industry and ensure the company adopts industry best practices.

• Effectively lead a high-performing team of associates consisting of Associate Directors, Lead Architects, Tech Leads, and more.

• Cultivate a culture of belonging, where diversity enhances our ability to understand and service our members and communities.

Use your skills to make an impact

Required Qualifications

• Bachelor's Degree or equivalent professional experience relative to the role

• 8+ years of technical experience

• 5+ years of management experience

• Proven expertise in operations, technology, and process optimization

• 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements

• Salesforce CRM implementation experience

Preferred Qualifications

• Master’s Degree

• Salesforce certifications

• Experience with Salesforce Health Cloud

Additional Information

Location/Work Style: Remote US

Why Humana?

At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:

• Work-Life Balance

• Generous PTO package

• Health benefits effective day 1

• Annual Incentive Plan

• 401K - Excellent company match

• Well-being program

• Paid Volunteer Time Off

If you share our passion for helping people, we likely have the right place for you at Humana.

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

SSN Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$153,500 - $211,300 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.