About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are looking for a visionary leader who will join our team as the Director Product Solution Consultancy who serves as the bridge between Lumen’s customers and our product team. This highly visible and outward-facing position requires a blend of customer advocacy, consultative expertise, and architectural leadership to drive product clarity and facilitate sales. This role will work very closely with ecosystem partners in the Accelerated Growth Team (AGT) organization at Lumen which includes Sales, Global Partnerships, and more.

The Main Responsibilities

• Act as a customer advocate, translating the language of AGT into clear and actionable insights for the Product and Segment teams.

• Serve as a consultative resource to facilitate sales, providing expert guidance and support throughout the sales process.

• Engage with customers directly to understand their needs, gather feedback, and foster long-term relationships.

• Establish and maintain a product feedback loop, incorporating customer insights into the applicable product teams to enhance Lumen’s offerings.

• Partner closely with Sales teams as portfolio experts, offering deep product knowledge and strategic advice to customers on what could enhance their experience and better meet their needs.

• Embody the personality of a solution architect, consultant, and evangelist, passionately promoting Lumen’s products and services.

• Lead a team of highly skilled solution architects, fostering a culture of innovation, customer obsession, and technical excellence.

• Serve as the door and advocate for the Service Design Group and Experience Strategy & Partner Experience teams in the Global Partnerships function.

What We Look For in a Candidate

• Bachelor's degree or higher in Business or a related field.

• 5+ years of experience in product solution consultancy and/or customer advocacy.

• Proven experience and success in customer engagement and strategic solution development within a Product organization.

• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and ecosystem teams within Lumen.

• Deep understanding of product portfolio management and the ability to act as a subject matter expert.

• Commitment to unbiased customer advocacy and the ability to build trust without the influence of sales incentives.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$128310 - $171080 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$135060 - $180080 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$141820 - $189090 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$148570 - $198090 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335263

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

128310

Salary Max :

198090

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

09/26/2024