CMMS Account Manager

Job ID

210902

Posted

12-Mar-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Digital & Technology/Information Technology

Location(s)

Golden - Colorado - United States of America, Remote - US - Remote - US - United States of America

About the role

The purpose of this position is to lead all aspects of the CMMS activities where Service Insight 7 has been deployed and manages performance metrics in accordance with account KPI's (Key Performance Indicators). The CMMS Account Manager will be responsible for the CMMS technology, data integrity, and the applications support, evaluation, and training. Works under limited supervision.

What you’ll do

• Leads CMMS activities including operations, implementations, data integrity program, training, and ongoing care.

• Helps account manage to performance metrics in work order compliance, such as response time, completion time, overall completion percentage, etc. Reports to client as appropriate to agreed reporting requirements.

• Provides training on Service Insight 7 system, and other technologies for technicians, management, and clients. Works with the Leadership team to ensure adequate and meaningful training programs for all users.

• Connect with the vendor base, solving specific problems as they arise and participates in meetings as required. Works closely with other teams to help ensure a consistent, effective approach to account management.

Responsible for the upkeep of CMMS data. Expectations include, but not limited to:

• Building set ups – add, change, delete building records

• Assets – add new, update, and take out of service, etc.

• Users – add new and remove as needed, maintains technician’s routes

• PMs – Set up new, update existing, etc.

• Dispatch Matrix Management – maintain current with vendors, technicians, engineers/maintenance, and clients

• Vendors – active vendors are updated and removed

• Technical documentation/information – update warranty info, procedures, drawings, attach tech manuals, tech notes, etc.

• Attach predictive service reports to associated assets or systems

Coordinates with the Digital & Technology staff and Facilities Management Technologies Platform Team, to complete development or technical tasks on time and on budget. Schedules software maintenance, upgrades, process changes, and other special projects.

Designs business metrics for accountability. Meets with various business groups to understand their requirements. Business metrics may include performance tracking, contract compliance measures, operational effectiveness metrics, and/or financial management measures.

Design, generate, review, and understand reports. Uses aggregate data from multiple sources to create a complete analysis, improvement and/or recommendation(s). Prepares and presents results of analysis and reports along with their relative impact(s) to the business to all levels of management.

Create, implement, and continuously improve/audit a change and release data management plan that minimizes impact to business operation. Ensure client views data suite as delivering value.

Provides informal assistance such as technical guidance and/or training to coworkers. May lead project teams plan and supervise assignments of lower level employees.

What you’ll need

To perform this job successfully, an individual should be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Bachelor's degree (BA/BS) from a four-year college or university required with a minimum of 5 years of related experience and/or training.

• CMMS support experience required. Strong facilities and maintenance background required. PowerBI, SQL and database experience preferred.

• Excellent written and verbal communication skills. Good interpersonal and analytical skills. Ability to deliver efficient, timely, and reliable service to customers. Must be highly credible in front of senior executive-level client personnel. Represents ideas with strong persuading and influencing skills, and powerfully communicates the value of our successes.

• Advance experience in MS Office Products (Excel, Access, Power Point, Word, etc.). Ability to use query and report generation tools such as Tableau and Microsoft Business Intelligence stack (SharePoint, PowerBI, PowerPivot, PowerView).

• Decisions made with detailed understanding of procedures, company policies, and business practices to achieve general results. Responsible for setting work unit and/or project timelines. Errors in judgment may cause short-term impact to department.

Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity!

We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in.

Benefits

• Benefits start 1st of the month following your hire date: Medical, dental vision, 401k, etc.

• First year of employment - 15 Days of PTO. Year 1 - 4 of employment 20 days of PTO!

• Internal advancement available after 6 month mark

• Competitive Pay

Disclaimers

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the CMMS Account Manager position is $75,000 annually and the maximum salary for the CMMS Account Manager position is $85,000 annually. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)