Job Title: SOC Operator Supervisor

Location: Framingham, MA

Starting Rate: $25.00

Job Summary

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. In this position you will be under the direction of the Security Control Center Coordinator and the client's Corporate Security Manager, this position will oversee the operations of the Security Service Centers (SSC). Develop, maintain, and track SSC performance metrics. Provide consistent and effective training to SSC Operators. Identify, research, and resolve technical problems using established troubleshooting steps. Work proactively to ensure effective alarm management and reduce false alarms. Perform and document application installs and upgrades on all department systems. Oversee the assessment and notification process for all incidents. Monitor open source and proprietary information tools and use the mass notification system to alert personnel as required. Perform other security-related tasks as required.

Essential Functions

The duties and responsibilities listed describe the business purpose of this position. Other duties and responsibilities may be assigned as required. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in compliance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification and/or direction from their manager. Duties and responsibilities include, but may not be limited to:

• Operational management of the Security Service Centers

• Ensure compliance with client's Corporate Security expectations and procedures

• Provide consistent and effective training to SSC Operators

• Assist with the administration and maintenance of the physical security systems

• Provide technical support to security systems end users

• Review maintenance logs regularly

• Manage the security device audit process to ensure security system applications and hardware is tested and is configured and functioning per client's standards

• Work with project managers, client's Security Systems Manager, Facilities, and vendors to troubleshoot and resolve identified systems issues

• Perform and document application installs and upgrades on all department computers.

• Provide systems training for new personnel as directed

• Work directly with Operators to ensure effective alarm management and emergency response

• Review alarm activity and system malfunctions to reduce false alarms

• Monitor open source and propriety information tools to identify potential impact to client's business

• Using the mass notifications system, coordinate the flow of incident and risk based communications to impacted personnel and key stakeholders

• Review incident reports and notifications created and distributed by the SSC Operators to ensure accuracy and efficiency. Distribute corrections and counsel/train SSC Operators as required

• Create and provide reports to Corporate Security management and investigations personnel as required

• Establish and maintain a database of security contacts to be used for communications between the client's business units and corporate security

• Perform other related tasks as required

Minimum Education/Experience at Entry

Associate's degree or equivalent work experience preferred. 5 years of progressive, security-related experience, with a minimum of one (1) year management or systems experience required. Proficiency with electronic access control applications/hardware and familiarity with IP surveillance systems.

Competencies (as demonstrated through experience, training, and/or testing)

• Demonstrated ability to train, coach, and motivate

• Willingness to be active in the training, coaching, and development their team

• Proficiency in Microsoft Office suite of applications

• Ability to stay calm in emergency and stressful situations

• Good organizational skills

• Good interpersonal skills, with the ability to interact effectively at all levels of the company and across diverse cultures

• Strong understanding of electronic access control applications and hardware (CCure preferred)

• Experience with configuring and maintaining IP surveillance systems (Verint preferred)

• Understanding of basic networking concepts

• Understanding of security operations.

• Ability to be an effective leader and member of project teams.

• Strong time management and multitasking skills as well as attention to detail

• Excellent written and verbal communication skills with ability to concisely and effectively address questions and provide subject matter expertise on systems and procedures

• Desire for continual personal development and operational development

Working Condition (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with clients and staff, occasionally under conditions of urgency and in pressure situations

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey in addition to any mandatory licensing requirements

• Required ability to handle multiple tasks concurrently

• Computer usage including data entry

• Frequent verbal and written communication

• Close vision, distance vision, and ability to adjust focus

• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds

• May be required to use vehicle in the performance of duties

• On occasion may be required to perform stressful and physical activity

• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others

• Job responsibilities require ability to handle sensitive and confidential information in accordance with the clients Non-Disclosure Policy

EOE/M/F/Vet/Disabilities

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About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.