Job Information
Staples Acct Spec Print Ops in Framingham, Massachusetts
Staples is business to business. You’re what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
Job Summary
This position is dedicated to grow profitable print sales in contract through direct support for internal and external large and complex print customers and works to ensure the highest levels of customer satisfaction for programmatic and transactional print business. This role requires collaboration cross-functionally with sales, Implementations, Sourcing, Print Support, Vendors and other internal teams. It works in a fast environment coordinating multiple customer inquiries, responding to customers promptly with accurate information and collect and consolidate various reports to manage customer accounts. In addition, the Account Specialist is accountable for identifying program improvements, both driving sales and operational efficiencies, presenting those improvements to sales leadership and providing training as needed.
Primary Responsibilities:
Manage transactional and programmatic custom orders, projects and warehouse replenishment
Provide primary customer and sales support through a variety of contact methods
Professionally intake, analyze and resolve issues through execution of corrective action and/or coordination of crossfunctional communication and take proactive measures to prevent recurrence
Plan and prioritize a high volume of tasks to meet customer-driven deadlines
Customer obsessed with the ability to quickly understand business requirements and act promptly with strong decisionmaking skills
Provide timely communication and follow-up to external and internal customers throughout the various stages of an order lifecycle (quotation, prepress proofing, manufacturing, fulfillment, and delivery)
Accurately collect and communicate custom print order specifications for transactional and programmatic sourcing
Collaboration and planning with team, the Sales organization, and customers to ensure programs are managed effectively in order to enable retention and growth opportunities
Leverage analysis of various reports, extract opportunities specific to your support group and geography, present recommendations to Print Sales team for changes to grow sales and improve operational efficiencies of accounts
Maintain high level of understanding of all print database and systems knowledge required to support our customer
Maintain customer-branded website and facilitate requests for new program item adds and changes
Organize and maintain up-to-date files, reports and records to capture critical business intelligence
Drive retention and sales through customer interaction
Maintain effective follow-through in-line with standard operating procedures throughout the process
Identify opportunities for process improvements, assisting in development of effective strategies to implement them
Create customer facing program documentation as required
Identify and communicate vendor performance concerns with management for follow-up
Basic Qualifications:
High School diploma or equivalent
Strong relationship building and interpersonal skills
Proven ability to work effectively in a team environment
Professional and effective telephone communication skills
Strong written communication skills
Competency in MS Office suite and PC Skills
Demonstrate strong organizational skills to effectively manage multiple concurrent projects
Ability to excel in a fast-paced environment with specific attention to detail
Ability to build relationships and tailor communication to a variety of customers and stakeholders
Basic mathematical aptitude
Preferred Qualifications:
Bachelor’s Degree in Business Administration or related field
Strong computer and web skills with an ability to learn new systems and tools quickly
Highly organized and detail oriented
Excellent interpersonal, verbal, and written communication skills
Flexible team player with ability to handle multiple tasks simultaneously, functioning in a fast-paced environment under regular time pressures
Capable of working efficiently in team and independent situations
Ability to consistently communicate effectively with customer, vendors, and associates
Minimum 2 years of relevant print/digital copy experience (customer service, sales, project management), preferably with business-to-business customers
What you bring to the table :
Strong knowledge of Sales and selling environment
Strong analytical and organizational skills
Excellent communication skills, both written and oral
Ability to multi-task
We Offer :
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
Staples is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.
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