10663 - Sr. Business Process Analyst

Purpose:

The Sr. Business Process Analyst is responsible for facilitating business process improvement through analysis, review, and documentation of functional business specifications. This role will involve a range of tasks, including developing business action plans, budgeting, tracking project milestones, and providing executive reporting.

Essential Functions:

• Develop and implement business action plans for the Shared Services team, forecasting operational support needs to keep pace with business demands.

• Oversee infrastructure hardware and software lifecycle budgets management to mitigate technology debt risks.

• Manage OpEx and CapEx budgets, including expenditures, renewals, services, leases, etc.

• Report and publish KPIs, Service Level Agreements (SLAs), and Objectives and Key Results (OKRs) at regular intervals.

• Prepare and review internal/external statements of work (SOWs) for the procurement of goods and services.

• Initiate, track, and facilitate project milestones to ensure project progress and completion.

• Prepare executive summaries and weekly performance reports to support decision-making for Executive Management.

• Develop and maintain organizational charts and process flows using tools like MS PowerPoint for clear visualization.

• Provide direct supervision to a unit or group of employees, assigning tasks, monitoring work progress, and maintaining schedules.

• Coordinate with onshore/offshore SMEs and managed service providers for optimal team composition.

• Handle complex issues requiring in-depth evaluation of multiple factors.

  Basic Requirements:

• Bachelor’s degree or equivalent combination of education and experience in the field of business, finance, or economics (8+years).

• Proven experience in business analysis and process optimization.

• Strong analytical and problem-solving skills.

• Proficiency in Microsoft Office Suite, especially PowerPoint and Excel.

• Excellent communication and presentation skills.

• Ability to work collaboratively with cross-functional teams.

• Strong project management skills.

   

  Salary range - $98,060 to $151,008

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