PBX Operator

Are you looking for a rewarding career with family-friendly hours and top-notch benefits? We’re looking for qualified PBX Operators (PRN) like you to join our Texas Health family.

Work Environment: Contact Center (Successful candidate will train at Chase building in Arlington for 2 weeks, then work in the Fort Worth Office. After 3-4 months, hybrid work will be an option, with at least one day per week being in-house.)

Work Hours : Full-Time; Monday, Tuesday, Friday, and Saturday from 9:00am to 7:30pm (with some variation in accordance with requested PTO)

Department Highlights:

· Friendly, efficient team

· Remote work at least 50% of the time

· Competitive compensation

What You Need:

• High School Diploma or equivalent REQUIRED.

• 1 Year Experience as a Dispatcher, Communication Specialist, Customer Service Representative or similar position in a communication or dispatch center REQUIRED.

• 2 years experience preferred.

• Hospital experience preferred.

Skills:

· Be able to communicate clearly and effectively in English, both verbally and in writing, while performing a variety of tasks. Intermediate computer skills. Ability to multi-task. Strong customer service skills. Ability to work under pressure and during emergency situations while reacting quickly to unexpected situations and/or emergencies

What You Will Do:

· Answer incoming calls to the hospital switchboard in a timely manner, directing calls to the correct location or assisting with needed phone numbers

· Answer questions regarding basic operation of telephone system

· Transfer calls to appropriate departments for problem resolution as needed

· Overhead pages to locate physicians and relay approved information to employees and visitors

· Document all page requests either automatically through paging system and/or manually using written records

· Codes & Alarms

· Additional duties as assigned.

Additional Perks of Being a Texas Health Employee:

Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make THR a great place to work.

Texas Health Corporate Highlights:

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.

Our award-winning culture is a tribute to our amazing employees. We’re thrilled to be a 2023 FORTUNE Magazine’s “100 Best Companies to Work For®” for the 9th year in a row!

We strive to create an atmosphere of respect, integrity, compassion, and excellence for all. We’re committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic, and generational boundaries. Join us and do your life’s best work here!

As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we’ve won and more.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.