Job/Position DescriptionThis position reports to the Regional Program Administrator (PA) and performs highly advanced (senior-level) consultative services, technical assistance, and supervisory work. The position is responsible for the overall program service delivery of Child Protective Investigations (CPI) Supervisors, caseworkers, human services technicians, and administrative assistants within the unit. Work involves coordinating, assigning, and providing consultative oversight to assigned CPI units. The Program Director (PD) assists the program in providing training, insight, and case guidance to staff regarding complex investigations. Provides operational oversight to CPI units, including the management of case analysis, travel, time and leave, case assignment, conferences, personnel, positive performance, and educational reference for regional management. Analyzes and responds to short-term or emergency requests requiring expedited response. Work includes active participation, training and liaison activities within the community, overall CPI delivery of services, provides subject matter expertise regarding Investigations (INV)/Alternative Response (AR) program, and ensures policies and procedures are in compliance within the program area. Develops programmatic monitoring tools and performance measures to ensure accountability and quality of service delivery. Represents the program at meetings, conferences, workgroups, hearings, and other events. The position interacts routinely with Texas Department of Family and Protective Services staff, other agencies in the community, community boards, judges, schools, law enforcement, and the general public The PD works under minimal supervsion, with extensive latitude for the use of initiative and independent judgement.Essential Job FunctionsAttends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.Oversees and directs case actions related to safety, risk, and permanency on a daily basis. Ensures timely contact is made on all cases and that supervisors are continually assessing child safety throughout the investigation. Evaluates CPS cases at specific decision points during active case management to provide subject matter expertise and technical guidance to CPI caseworkers and supervisors. Serves as a CPI program subject matter expert in the field, and offers guidance, consultation and technical assistance to their program area staff and internal and external stakeholders to foster effective program service delivery. Reviews and analyzes high risk, complex, sensitive, and high-profile investigations to assess child safety issues. Conducts next-level approval of high-risk cases subsequent to supervisory and Child Safety Specialist review to ensure child safety factors are addressed. Reviews and approves all cases staffed for Family Based Safety Services (FBSS), legal, high-risk cases not eligible for services, Parental Child Safety Placements (PCSP), 3 in 30 reports, Office of Consumer Relation inquiries, and completes monthly quality assurance reads on cases. Reviews and approves all Administrative Closure (Admin) and Priority None (PN) cases. (25%)Evaluates performance of service delivery and program areas to ensure effective and efficient program operations. Ensures program area has all time and leave entered into the Centralized Accounting and Payroll/Personnel System (CAPPS) to provide oversight, regulation, and manage https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=609913 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.