Community State Bank is coming to Fort Wayne! We are seeking aFull Time Universal Bankerto join our team of Retail Banking professionals in our brand new Fort Wayne, Indiana office. The target opening date for the new branch (located on the north side of Fort Wayne) is October 1, 2024, so the Universal Banker would train at an existing CSB location until the branch opens. Qualified candidates will have a minimum of two (2) years of Retail Banking experience, including new deposit account opening and consumer lending experience, as well as a passion for providing exceptional service and finding helpful financial solutions for clients. Apply today to see why CSB is a great place to work!

Job Title:Universal Banker Reports To:Branch Manager Supervises:None Division:Retail FLSA Classification:Non-Exempt Pay Rate:Hourly

Position Purpose:The Universal Banker position is the face of Community State Bank and is responsible for providing exceptional client service while handling all basic and advanced front-line client transactions, inquiries, and account maintenance as well as opening new personal and business deposit accounts and consumer lending. The UB may also assist the Client Service Manager with branch operational duties and may serve as a mentor to CSSs and assist with training.

Job Requirements Education:A high school diploma or equivalent required.

Experience:A minimum of two (2) years of Retail banking experience, including teller, new accounts and basic consumer lending experience required. Current NMLS license, or ability to obtain NMLS license, required.

Skills:Professional verbal and written communication skills; ability to type at least 30 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language; ability to travel occasionally between Bank locations as needed.

Essential duties include, but are not limited to: CSB Cultural Expectations

• Commit to learning, integrating, and modeling CSBs I CREATE core values: Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality
• Align to bank-wide vision, mission, and business objectives
• Commit to continuous personal and professional growth in the areas of teamwork, client service, and job specific competencies

General Job Duties

• Practice an exceptional standard of client service/hospitality
• Master a client first approach and encourage it in colleagues
• Create an observable positive experience for clients
• Identify client needs and offer bank products/services to clients as solutions to those needs
• Work with teammates to create a collaborative environment in serving the customer
• Support and celebrate teammates growth
• Adhere to schedule (timeliness)
• Maintain a positive attitude of helping other team members, inside and outside of the branch with consideration to the ever-changing landscape of staffing, training, and process improvement
• Maintain awareness of what is required to achieve and maintain profitability for the bank
• Be willing to ask questions in order to balance the risk to the bank and meeting customer needs
• Possess knowledge of all CSB products and processes
• Exhibit a strong commitment to accuracy and attention to detail in transactions, cash drawer management, confidentiality, and client account maintenance
• Demonstrate the strong communication skills and practices necessary for interactions with customers, the Client Service Manager, the Branch Manager, and colleagues
• Exhibit a willingness to ask for help when necessary and offer it when asked
• Perform all client service transactions, including deposits, withdrawals, payments, cashiers checks, money orders, loan advances, checking cashing, and savings bond redemption
• Assist clients with debit and ATM card inquiries, including resett ng PIN numbers, new card issuance, card closure, travel notifications, card limit changes, and disputes
• Watch for signs of fraudulent cash and transaction activity in order to protect the bank and clients
• Accurately manage the vault, including maintaining proper cash levels, buying and selling cash as needed, performing vault audits in accordance with bank policy, and processing vault transactions
• Balance and fill ATMs, audit ATM per bank policy, maintain proper ATM cash levels
• Assist new hires/CSSs with questions and training as needed
• Perform all account maintenance including name and address changes, account owner/signer updates, and account titles
• Place account holds, stop payments, and wires as needed, following regulatory guidelines and bank policy
• Process indemnity agreements as needed
• Open deposit accounts as needed to meet personal and business client needs
• Process credit card and consumer loan applications
• Provide financial consultations to clients to determine which product(s) best meet their needs
• Learn and comply with all applicable banking regulations and related procedures, including Reg CC, Reg B, Reg P, Bank Secrecy Act, etc.

Physical Demands

• Frequent sedentary work that primarily involves sitting and standing for extended periods
• Frequent repetitive motions that include the hands and/or fingers
• Constant reaching with hands and arms
• Constant operation of a computer and other office productivity machinery, such as a calculator, copy machine, phone
• Constant written and verbal communication with others to exchange information
• Constant state of awake and alertness
• Frequent stooping, kneeling, or crouching
• Constantly speaking and listening to coworkers and clients both in person and on the phone
• Constant in-person attendance at job site
• Occasional travel to a branch or client location
• Occasional lifting of up to 25 pounds
• Occasional exposure to adverse weather conditions
• Constant exposure to moderate office noise levels in a group setting

Community State Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.