[Job Title: COGNOS Developer *[(32865) *[Join Purdue University Fort Wayne: [We are currently seeking a full-time, on-site, *COGNOS Developer in our Student Information Systems office. [This position answers student questions via phone, email, and in person, takes payments in person and performs vital functions for the university. [The annual salary for this position is $54,621. [Primary Responsibilities:]{helvetica",sans-serif"=""}]{helvetica",sans-serif"=""}]{helvetica",sans-serif"=""}]{helvetica",sans-serif"=""}]{helvetica",sans-serif"=""}]{helvetica",sans-serif"=""}]{helvetica",sans-serif"=""}*

• Collection of payments and deposits from other university departments, students, and parents.
• Provide excellent customer service to students in person, via email, and via telephone regarding questions about fees, charges and other account related concerns.
• Perform research and account analysis in order to answer questions from students regarding accounts.
• Post charges and other data entry to student accounts.
• Verify, receipt, and track student and departmental deposits.
• Prepare requests for cash orders from various departments on campus.
• Prepare cashier checkouts, audit transactions, resolve discrepancies, and make necessary corrections.
• Approve students eligibility for payment plans and hold options on student accounts.
• Communicate with students with past due accounts.
• Review, prepare, or request adjustments to students account when necessary.

[Required Qualifications:]{helvetica",sans-serif"=""}

• A bachelor's degree in Computer Science, Information Systems, Information Technology, or any other quantitative discipline will be considered.
• 3 years of experience using Cognos.
• 3 years of experience developing SQL scripts.
• Excellent problem-solving and critical-thinking skills.
• Strong communication and interpersonal skills working with stakeholders with ability to work effectively with technical and non-technical personnel.

[Preferred Qualifications:]{helvetica",sans-serif"=""}

Previous call center and accounts receivable experience.

Work experience with web-based applications.

[Experience with Excel.]{helvetica",sans-serif"=""}