Summary This position is located at Fort Shafter Bowling Center, Fort Shafter, Hawaii. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. Responsibilities Responsible for manning customer service desk within the bowling center. Assigns lanes to be used, operates control console, rents shoes and sells pro shop items. Plans, conducts, publicizes and arranges support for special events, social activities, tournaments and related functions. In a patron usage facility, circulates among patrons to assure service is satisfactory; Receives and resolves customer complaints. Provides information and general instructions on the use of equipment, facilities and machinery. Informs supervisor of equipment malfunctions as well as other items needing maintenance and/or repair. May supervise, lead, oversee and/or coordinate the daily activities of other employees engaged in the performance of their duties. Opens and closes the facility as required. Requirements Conditions of Employment Qualifications Minimum Qualifications: Work experience which involved dealing with the general public. Resume MUST clearly reflect the knowledge and experience listed under the minimum qualifications criteria above. Highly Preferred Criteria: Must have ability to communicate both orally and in writing. Must be able to lift 15 lbs. Work experience which provides a basic knowledge and understanding of bowling center operations including the rules related to bowling, leagues and tournaments is desirable. Work experience in the receipt, disbursement, examination, deposit of other processing of cash items when this includes direct handling of cash items, and use of cash accountability and control methods. To be evaluated as a highly qualified candidate, your resume MUST clearly reflect the knowledge and experience listed under the highly qualified and minimum qualifications criteria above. Applicants who meet both minimum qualifications and highly preferred criteria will be sent to the hiring manager first. Education Additional Information Area of Consideration: The Area of Consideration for this vacancy announcement is local, Island of Oahu. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.) Spousal Statement: Refusal of a military spouse to participate in established recruitment procedures for a RFT or RPT position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of SEP entitlement for the current PCS of the sponsor. Selective Service: Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed. Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00PM HST by 04/30/2024 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating. PCS Costs Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest. Pay-Band (NF or CY) Allowances and Differentials This is a pay-banded position. Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Please check out our Applicant Information Kit: It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ). Other: Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/ Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. Army NAF pay setting rules/requirements apply to this vacancy announcement.