Summary Serves as the IT Specialist (CUSTSPT) in a Defense Commissary Agency (DeCA) HQ location. The primary purpose of this position is to manage information resources, business relationships, provide premier Customer Service through the DeCA Global Support Center (GSC) to the DeCA workforce as well as Desktop Common Operating Environment Information Technology (IT) programs in support of DeCA's business mission and goals. Responsibilities Provide a variety of services essential to the effective performance of installed systems.- Monitor the availability and functionality of networks and systems, and detects and reports issues.- Participate in testing and installing systems modifications and upgrades.- Provide information and assistance to customers on using installed systems.- Assist in implementing major system changes. Read the entire announcement before starting the application process. Requirements Conditions of Employment Qualifications You must meet the Office of Personnel Management (OPM) qualifications for series 2210 and additional requirements by the announcement closing date. Experience: Your resume must clearly show that you have one year of specialized experience equivalent to at least GS-07. Experience can be under other Federal service pay systems, private sector, or military Examples of qualifying specialized experience include: Applying IT security principles, methods and procedures. Monitoring and verifying the integrity of system backups, and identifying and correcting security vulnerabilities in assigned systems. Installing server upgrades, and monitoring server and network performances. Applying information technology system designs and architecture principles and concepts.. Troubleshooting network issues and implementing configuration management plans for complex LANs and WANs. Managing Information Technology Service Management (ITSM) solutions. Performing computer diagnostics and analyzing network traffic patterns. Designing, developing, testing and implementing software for less complex programs. Performing lifecycle replacement on computer equipment. Managing Enterprise License Agreements (ELA), You will receive credit for all relevant qualifying experience (paid and unpaid), including volunteer work done through National Service program (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Additional Requirements that must be met by the closing date: Time-in-grade applies to the promotion of current and former federal employees who hold or have held a permanent GS position in either the competitive or excepted service in the previous 52 weeks, including current employees applying under VEOA. Your application package must contain proof you meet this requirement. See Required Documents for more information. For GS-09: You must have 52 weeks of Federal service at or equivalent to GS-07.. Time after competitive appointment. Current federal civilian employees must have completed at least 90 days of federal civilian service since being selected for a non temporary appointment from a competitive examination register of eligibles (an announcement opened to the public) or under a direct hire authority. As part of the online application process, you will respond to a series of questions designed to evaluate your level of experience in these competencies: Communication Customer Support Principles IT Principles, Methods, and Practices Minimum Qualifications- GS 9 Overtime: Occasional Fair Labor Standards Act (FLSA): Exempt Bargaining Unit Status: Not Covered Those retired under CSRS or FERS considered: No. DoD criteria not met. Work environment: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. Telework eligible: Yes, as determined by agency policy Remote work eligible: No Education Education may be substituted for experience with a Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a Master's degree or equivalent graduate degree OR a combination of education and experience by the closing date of this announcement. Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management OR Degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Appropriate education may be substituted for or combined with experience. This education must be from a college or university accredited by an organization approved by the U.S. Department of Education. See http://www.ope.ed.gov/accreditation/Search.aspx for more information. Transcripts must be provided to qualify. Failure to provide transcripts will result in you being rated ineligible for this position. We accept unofficial transcripts as long as they contain the applicant's name, the name of the school, the date and degree that was awarded, and the list of classes and credits earned.Transcripts must be received by this office no later than 11:59 PM EST on the closing date in order to be considered. Transcripts. REQUIRED when using education to meet qualifications or when education is required. Foreign education may be qualifying if a private organization specializing in interpreting foreign education programs has deemed the foreign education equivalent to that gained in an accredited U.S. education program or a U.S. accredited college or university has given full credit for the foreign courses. Unofficial transcripts from U.S. Department of Education accredited colleges, universities, schools, or institutions listing your name, the name of the school, the date and degree awarded, and the list of classes and credits earned are acceptable for the application process. If selected, official transcripts are required before a firm job offer is made. A photocopy of your degree/diploma is not acceptable. When relying on foreign education, submit transcripts and a copy of the equivalency evaluation results letter with a course-by-course listing. Documents must be in English or include an English translation. The hiring employer for this position does not evaluate degrees from foreign colleges or universities. Additional Information Executive Order 12564 requires a federal workplace to be free of illegal drugs and prohibits the use of illegal drugs both on and off duty by federal employees. As a reminder, marijuana is still classified as an illegal drug by the Federal government and is prohibited for use by Federal employees even if such use is legal in the state where the Federal employee resides and/or works. The Defense Commissary Agency is a Drug-Free Federal Workplace where the use of illegal drugs will not be tolerated and may result in penalties up to and including removal from Federal service. The display of a salary range on this announcement does not suggest or convey an entitlement to a higher rate of pay. Upon first appointment to a civilian position in the Federal government, you are entitled only to the lowest step (Step 1) of the grade for which selected. The minimum age requirement is generally 18 years. Employing those under 18 may be possible under certain circumstances. If under 18 years of age, ensure you provide documentation showing how you are eligible. Applicants with financial difficulty are not automatically removed from consideration. Selectees are required to complete an online onboarding process. Retired military service members cannot be appointed to a Department of Defense (DoD) civilian position within 180 days of their retirement date. 5 United States Code 3326. PCS Is Not Authorized The following may result in a rating of ineligible. Ineligible applicants receive no consideration. Not selecting an eligibility. Submitting an incomplete application package may result in your not being considered for this position. Your resume must reflect that you are either Part-Time with the number of hours listed, Full Time, or 40 hours per week as your work schedule. If you fail to provide this information in your resume, your resume will be considered as incomplete. Submitting encrypted documents or uploading Adobe portfolio documents. Submitting any document that contains a photo or image of you. Including social media links, inappropriate material or content, classified or government sensitive information, or personal information such as age, gender, race, religion, or social security number on your resume. Overstating your qualifications and/or experience in your application materials. Deliberately attempting to falsify your application information, such as copying portions of this announcement into your resume. Appointment Eligibility Criteria. You choose how you wish to be considered for this position by selecting one or more of the eligibilities listed in the Assessment Questionnaire AND providing the supporting documents for the selected eligibility/eligibilities. Required documents are listed in the eligibility description. You are responsible for providing the documents required to prove you can be considered for the selected eligibility/eligibilities. HR does not select or change your eligibility/eligibilities for you, regardless of the supporting documents you submit. You are considered ONLY for the eligibility or eligibilities you select and for which you provide all required supporting documents. You will not be considered if you do not select an eligibility. If you have questions about which eligibility/eligibilities apply to you, contact the HR POC listed on this announcement.