Information Technology Specialist

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locations : Ft. Belvoir, VA

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time type : Full time

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posted on : Posted Yesterday

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job requisition id : HR100803

Radiance Technologies is seeking an Information Technology Specialist to provide operational support to the United States Army Rapid Capabilities and Critical Technologies Office (RCCTO). This position will be located in Fort Belvoir, VA, and will include periodic RCCTO senior-leadership support at the Pentagon.

Required Experience/Skills

• A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution fulfills the educational requirement for this WRC

• Intermediate: GFACT or CND or Security+ or GSEC

• Advanced (Preferred): FITSP-O or GICSP or CASP+ or CCNP Security or CISA or SSCP

• Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.

• Knowledge of computer networking concepts and protocols, and network security methodologies.

• Knowledge of procedures used for documenting and querying reported incidents, problems, and events.

• Knowledge of measures or indicators of system performance and availability.

• Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).

• Knowledge of systems administration concepts.

• Knowledge of the operations and processes for incident, problem, and event management.

• Knowledge of IT system operation, maintenance, and security needed to keep equipment functioning properly.

• Knowledge of the basic operation of computers.

• Knowledge of basic physical computer components and architectures.

• Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).

• Diagnose and resolve customer reported system incidents, problems, and events.

• Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity

• Knowledge of an organizations information classification program and procedures for information compromise.

• Knowledge of cybersecurity principles.

• Knowledge of cyber threats and vulnerabilities.

• Knowledge of industry best practices for service desk.

• Knowledge of organizational security policies.

• Knowledge of remote access processes, tools, and capabilities related to customer support.

• Knowledge of specific operational impacts of cybersecurity lapses.

• Knowledge of cloud computing service models Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).

• Knowledge of cloud computing deployment models in private, public, and hybrid environment and the difference between on-premises and off-premises environments.

• Knowledge of Personally Identifiable Information (PII) data security standards.

• Skill in conducting research for troubleshooting novel client-level problems.

• Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.

• Skill in configuring and validating network workstations and peripherals in accordance with approved standards and/or specifications.

• Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system

Responsibilities

• Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards.

• Administer accounts, network r ghts, and access to systems and equipment.

• Monitor and report client-level computer system performance.

• Troubleshoot system hardware and software.

• Make recommendations based on trend analysis for enhancements to software and hardware solutions to enhance customer experience.

• Perform asset management/inventory of information technology (IT) resources.

• Develop a trend analysis and impact report.

• Develop and deliver technical training to educate others or meet customer needs.

• Maintain incident tracking and solution database.

• Analyze incident data for emerging trends.

• Ability to accurately define incidents, problems, and events in the trouble ticketing system.

• Ability to develop, update, and/or maintain standard operating procedures (SOPs).

• Enforce standards and procedures for all phases of IT management and administration, develop solutions to complex problems, and makes proposals for improvement of systems

• Assist in acquisition of IT hardware and software resources to support daily operations

• Provide hardware, software, video teleconferencing, and mobile device support to leadership and staff

• In-process new employees

• Serve as an alternate Information Management Officer for RCCTO

• Serve as an alternate SIPR token Trusted Agent

• Develop and maintain a responsible interface between Program/Project Management Offices, RCCTO NCR and HSV program staff, and outside organizations to ensure proper communication and development and deployment of technologies, products, and systems

• Coordinate regularly with staff performing similar functions at other RCCTO locations

• Prepare briefing materials, support teleconferences and video teleconferences and other administrative support tasks as directed

EOE/Minorities/Females/Vet/Disabled