Job Information
Banco Popular Puerto Rico Senior Branch Supervisor in Brooklyn, New York
Date: Aug 8, 2024
Location:
Brooklyn, NY, US, 11216
Company: Popular
Workplace Type: On-site
Senior Branch Supervisor
AtPopular,we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.
Are you ready for a rewarding career?
Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.
Come and join our community!
Brooklyn E Pkwy/Nostrnd NY
The Senior Branch Supervisormanages all aspects of a small deposit branch. This role is accountable for financial performance (P&L), new business development, customer experience, coaching, and complying with all policies and procedures.
Emphasis is placed on ensuring that the branch achieves budgeted results and effectively manages risk. The Senior Branch Supervisor is responsible for the development of new business with a focus on small business loans and further expanding existing business relationships while attracting new money.
In this position, you will:
P/L management
- Be fully accountable to manage the branch budget by ensuring revenues and expenses meet or exceed goals
Operations
Be responsible for overseeing and coordinating operations of a branch, including recruitment, expense management, etc.
Train and manage teams to adhere to operational procedures - i.e., maintaining custody of vaults combinations, official checks, ATM Cards, petty cash; control and prepare bait listing, authorization limits and tellers set-up, suspense and deferred items, write-ups, and charge-offs
Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Act as primary escalation point for decisions and issues within branch
Manage resource planning and recruitment
Sales Management
Lead all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
Promote/execute a sales and service culture with a sharp focus on providing Popular’s clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity
Review reporting and provide consistent feedback to all employees on performance against sales targets
Conduct weekly sales meetings, rounds, daily brief and debrief sessions, and end-of week debrief summaries with staff members
Develop a strong community network of local leaders and business to promote the branch's active involvement within the community
Leadership
Mentor and coach staff through leadership by example of Popular’s Institutional values: Social Commitment, Customer, Integrity, Excellence, Innovation, Our People, Performance
Effectively communicate branch goals to employees, and monitor goal attainment
Ensure adherence to Popular’s brand standards around consistently delivering a best in class customer experience while following all guidelines and procedures
Promote environment of ongoing customer feedback and continuous improvement
Ensure teams address customer issues and concerns promptly
Risk Management
Be responsible for compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals and opening/closing procedures, ensuring all security procedures are strictly adhered
Ensure branch staff is educated on banking regulations and adheres to corresponding internal policies and procedures, including BSA / KYC policies & procedures, Consumer Financial Protection Act, Gramm Leach Bliley Act, etc.
Serve as primary liaison with BSA team, proactively identifying unusual activity and leading inquiries and resolution
Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit
Supervisory Responsibilities
- Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
To be considered, you will need:
Bachelor's degree from accredited college or university and/or two or more years of experience in Retail Branch operations, business development, sales and managing employees or equivalent related experience and training
Prior Assistant Branch Manager experience preferred
NMLS registration; Safe Act compliant
#LI-Onsite
Salary Range Information
Our base salary for this position located in New York generally ranges between $35.00 and $40.00 hourly, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.
Important:The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
If you have a disability and need assistance with the application process, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide reasonable accommodations. Any other correspondence will not receive a response.
As a leading financial institution in the communities we serve, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you are a California resident, please click here to learn more about your privacy rights.
.Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at https://jobs.popular.com/usa/ .
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