Technical Service Expert - Jacobsen

Description

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation

vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support

equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in

environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting

preserves.

Responsibilities:

• Provide professional phone and email technical support to TSV customers.

• Answer elevated calls from dealers/customers regarding technical issues on the vehicles and troubleshoot

customer needs over the phone.

• Address customer product issues, some that are potentially negative, in a professional and positive

manner with the result being customer satisfaction.

• Facilitate a plan of action to resolve customer issues.

• Travel to customer locations to gather data, perform basic technical training, and troubleshoot.

• Create detailed test and trip reports and recommend improvement solutions.

• Conduct in-depth technical service training seminars for dealers, distributors, and internal employees in

order to showcase vehicle specifications and troubleshoot issues.

• Contributes to a culture of respect, dignity, and inclusion, where everyone, feels heard and understood,

empowered and valued.

Qualifications

Qualifications:

• Education: Bachelor’s degree required

• Years of Experience: 3 or more years of experience required

• Software Knowledge: Microsoft Office, SAP, Salesforce and vehicle diagnostic software

• Travel Requirements: 70%

• Strong mechanical and electrical aptitude preferred

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Recruiting Company: Textron Specialized Vehicles
Primary Location: US-Florida
Job Function: Product Support
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Relocation: Unavailable
Job Posting: 03/01/2024, 7:39:52 AM
Job Number: 321985