Description

The Robert Half Healthcare Practice is looking for contract to hire employment opportunity in Fishers, Indiana, for a Medical Customer Service Representative. In this role, you will be working directly with patients and their families, providing excellent customer service and follow-up. This role will also involve managing patient accounts and financial responsibilities, as well as utilizing in-house technology to improve workflow and develop new solutions.

Hours for the position: Monday - Friday 8am - 4:30pm

Responsibilities for the position include the following:

• Provides exceptional follow-up care: Ensures patients and families understand their financial obligations after treatment.

• Manages patient finances: Implements patient budgets, posts payments, and assists self-pay patients with financial aid or payment plans.

• Resolves patient inquiries: Works directly with patients to address questions and concerns regarding billing and payments.

• Investigates and solves issues: Troubleshoots all patient and payment-related needs, including communication and insurance verification.

• Optimizes workflows: Collaborates with the team to leverage technology for improved processes and solutions.

• Supports financial management: Assists with implementing patient budgets and posting payments to accounts.

  Requirements

• Proven experience in a Call Center Customer Service role

• Excellent customer service skills with a patient and empathetic approach

• Ability to handle High Volume Call Center environments, managing multiple queries simultaneously

• Familiarity with Medical Claims processing and related procedures

• Understanding of Patient Financial matters, including billing and payment processes

• Exceptional communication and interpersonal skills

• Proficiency in using customer relationship management (CRM) software

• Ability to work in a team-oriented setting

• Problem-solving skills to handle customer complaints and resolve issues

• High level of professionalism and ability to maintain confidentiality

• Willingness to engage in continuous learning and training opportunities.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .