As a Field Service Engineer you will be responsible for delivering technical service, such as commissioning, maintenance, diagnostics and trainings at customer sites, in full compliance with the highest safety standards.

Working in close partnership with the Field Service Manager, you will contribute to represent the company public image, as so precision, situation adaptability and excellent communication skills are required. As a key point of contact for assistance, you will provide technical support to customers, either on-site or remotely, by meeting their needs at best.

In This Role, Your Responsibilities Will Be:

• Following environmental, health and safety policies and law requirements all the time while performing your tasks.

• Performing service on client’s site, such as technical placement, calibration operations, damage analysis and repair, maintenance, product inspection. After each operation, you will prepare a complete report of the service intervention.

• Supporting production workforce in Fiorenzuola plant when needed, providing service activities on customer returns.

• Delivering training activities for customers and any other required Emerson employee.

• Joining clients’ meetings on-site and play an active role with remote service activities, providing technical solutions to their issues and improving further business opportunities.

• Actively participating at safety meetings.

Who you are:

You are flexible and ready to tailor your service according to the environment in which you operate, coordinating yourself with colleagues and managers. You are capable of working in every circumstance, enduring harsh conditions and challenges. You are a reliable professional, able to adjust communication content and style to meet the needs of diverse collaborators and delivering plans in order to achieve the desired outcomes and customers’ satisfaction.

For this Role, You Will Need:

• Technical Diploma

• Advanced knowledge of hydraulic, pneumatic, and electric/electronic technical drawings, as well as technical components.

• Professional use of technical service intervention tools(Multimeter, Power Supply Module, Oscilloscope etc.)

• English proficiency, both written and spoken.

• Intermediate Office Suite user, in particular Excel and Outlook.

• At least one year of experience in a similar role (e.g. Field Service in Oil&Gas sector)

• Flexible to travel off-site on a regular basis.

• High problem-solving attitude and service skills.

• Customer focus and good interpersonal communication skills (face to face, virtual meetings, written forms, i.e.: service/diagnostic reports).

Preferred Qualifications that Set You Apart:

• A bachelor’s degree or equivalent in a technical area will be considered a plus.

• Additional language knowledge is highly appreciated.

• Validated experience in customer service roles.

Our Offer to You:

From competitive salary, welfare and benefits plans to training opportunities we strive to create a workplace that is supportive and rewarding.

We are committed to foster a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

Moreover, our employee resource group will empower you to connect with peers that share the same interest, promote diversity and inclusion, and positively contribute to communities around us. We are committed to provide an inclusive, open and welcoming workplace environment for people, helping all to make the most of their professional potential.

Requisition ID : 24003256

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.