Salary Range: $20.14 - $28.17 (Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.) Posting Date: February 10, 2025 This job will be open and accepting applications for a minimum of three days from the date it was posted. Benefits* worth writing home about: Medical, dental, and vision coverage for employees and their families Life, disability and family Leave 401(k) and Roth 401(k) with employer match Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work Free employee checking account and employee home loan discounts *For eligible employees averaging 20 or more hours per week. EO/AA Employer including Vets and Disabled. Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy. California applicants may click this link Fair Chance Ordinance for Los Angeles County to see additional information. Job Description Summary: The Loan Control Specialist I is an entry level position responsible for handling a variety of functions and tasks regarding consumer and mortgage loans. Functions performed may include, but are not limited to, document requests, reconveyance processing, manual loan boarding, research and response to correspondence and email requests, HELOC's, loan modifications, service release, reamortizations, SCRA, adjustable rate mortgages, billing statement inquiries and loan audits. This position will respond to calls and inquiries (written and email) and provide coverage to other departments as needed. In all interactions the Specialist must provide accurate and timely information with excellent customer service for both internal and external customers, adhering to procedures and applicable regulations and requirements. They are responsible for providing an outstanding customer service experience for loan customers, third party requestors and internal HomeStreet staff. Job Details: PRIMARY FUNCTIONS: Follow established procedures in authenticating customers and ensure customer confidentiality. Effective Communication - Written and Verbal: Answer telephone inquiries, correspondence, tasks and emails in a professional and friendly manner and ensure that issues are resolved both promptly and thoroughly. Provide excellent customer service to internal and external customers and business partners to ensure timely resolution and thorough responses to issues. Must demonstrate excellent customer service skills to include patience, tact, empathy and problem-solving skills when dealing with customers and internal requestors. Daily Production - Accuracy and Timeliness in processing and meeting/exceeding deadlines: Ensure all transactions are processed in accordance with Bank, investor and regulatory guidelines. Work closely with internal and external customers for the timely and accurate updating of loan and borrower information. Perform a variety of processing which may include document requests, reconveyances/title releases, HELOC's, loan boarding, reamortizations, SCRA, service release, modifications, loan audits and miscellaneous loan research, ensuring work is processed on time and accurately. Maintain and document a clear audit trail on all transactions. Adhere to department procedures and participate in maintaining proce