This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4246762

Summary of Job Duties:

The Online Student Liaisons primary responsibility is to provide student support services for prospective and current online students. This position is to provide continued top tier student support services for online students at the University of Arkansas. The Online Student Liaison reports to the Online Student Support Manager and plays a key role in retaining online students.\ \ Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Minimum Qualifications:

• Bachelors degree in English, Comm, Education, or a related field from an accredited institution of higher education

Preferred Qualifications:

• At least two years of experience providing administrative services in a higher education setting

• At least one year of experience providing customer service

• Experience using business Microsoft 365

• Excellent oral and written communication skills

• Experience working with non-traditional off-campus or online programs and students

• Experience using Customer Relationship Management software (e.g. Slate, Salesforce)

• Experience with University of Arkansas student support systems and resources

Knowledge, Skills & Abilities:

• Knowledge of the organization and administration of various higher education academic and social programs

• Knowledge of campus and community resources

• Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs

• Strong analytical skills

• Ability to use data and metrics to back up assumptions, make recommendations, and drive actions

• Excellent written communication skills as evidenced by application materials

• Required Documents to Apply:

  Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume, Writing Sample

  Optional Documents:

  Proof of Veteran Status

• All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS{target="_blank" rel="noopener noreferrer"}

  Please do not send to listed recruitment contact.