Summary The primary responsibilities are to assist patients by escorting them to various locations within the facility to include but not limited to the Urgent Care Center, building and parking lots around the facility. Will also be required to transport lab specimen and to positively interact with our patients and customers. Must be able to articulate many facts regarding the facility and be able to sort them out promptly and give answers to specific questions or situations. Responsibilities Employee must respond to two-way radio calls to transport our clients. Ability to physically identify and assist patients who are physically/mentally challenged upon arrival at the facility. Ability to adapt to situations quickly, precisely, and accurately. Must be able to operate personal computers, and/or office support software for word processing, use of correct grammar, spelling, punctuation and required formats. Must be able to transport and/or escort patients/customers/clients to various locations within a medical facility. Will be required to push wheelchairs and stretchers weighting up to 200 pounds for up to eight hours. Must communicate by telephone, computer, two-way radio to coordinate smooth transfer of clients from one point to another. Ability to take instructions on a daily bases as assigned by the supervisor or assigned personnel. Ability to follow through with inquiries and provide support. Must be able to safely transport patients to various locations throughout the facility, i.e. The Urgent CareCenter, outer buildings, parking lots, garages, or their vehicles. Ability to transport lab specimens to the appropriate lab or destination within a Healthcare System. Ability to transport safely by use of wheelchairs and stretchers. Must refer calls, answer questions, and refer patients to proper clinic and relay information regarding patient's conditions. Responsible for the management and upkeep of all assistive devises to used to facilitate the safe transport of patients. Responsible for the safe pickup and delivery of medications for patients to the nursing staff. Work Schedule: Monday- Friday 8:00am- 4:30pm, (Subject to change based on the needs of the facility). Position Description Title/PD#: ESCORT/PD03184A Critical Skills Incentive (CSI): Not Approved Relocation/Recruitment Incentives: Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Resume Required Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Pre-employment physical required Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/16/2024. EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standards. SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements: Ability to Do the Work of the Position without More Than Normal Supervision Ability to Interpret Instructions, Specifications, etc. (Other Than Blueprint Reading) Dexterity and Safety Knowledge of Materials Technical Practices (Theoretical, Precise, Artistic) Use of Measuring Instruments Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements/Working Conditions: Grade 1 laborers perform work that requires light to moderate physical effort. Tasks typically involve frequent lifting and carrying light- to medium-weight objects of 5 to 14 kilograms (10 to 30 pounds), frequently pushing wheelbarrows of mulch or dirt and carts requiring similar effort, occasionally lifting and carrying moderately heavy objects weighing up to 20 kilograms (45 pounds), and continually walking, bending, stooping, reaching, and standing. This position requires pushing wheelchairs and stretchers weighing up to 200 pounds for up to eight hours; walking, standing, climbing stairs, emotional stability, and working dose with others. Incumbent must maintain cleanliness standards and good hygiene. Education Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.