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WASHINGTON COUNTY

Job Description Deputy Veterans Services Officer

Washington County Courthouse, 280 North College Avenue, Fayetteville, Arkansas 72701 ? phone: (479) 444 1700 ? fax: (479) 444 1731 ?Website:

https://www.washingtoncountyar.gov/

Date Revised: May, 2017

DEPUTY VETERANS SERVICES OFFICER

Job Code: 10

Exempt: No

Department: Veterans Services

Safety Classification: Non-safety sensitive

Reports To: Director of Veterans Services

Location: Washington County Offices

SUMMARY:

Washington County Veterans Services mission is to honor and improve the quality of life for the veterans,

survivors and dependents throughout Washington County by providing exemplary veteran advocacy,

information and access to benefits earned. The incumbent under the general supervision of the Director of

Veterans Services advises and assists veterans and dependents in preparing claims for disability

compensation, death or injury, insurance, pensions, education benefits, rehabilitation training, medical care,

burial, home loans, debts/waivers, and other claims which may be applicable under federal, state and local

laws as well as acts as a general resource to guide veterans to receive benefits earned. The position is

jointly administered by Washington County and the Arkansas Department of Veterans Affairs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Interview veterans and/or dependents. Advise them of programs and services for which they may be

eligible through the U.S. Department of Veterans Affairs or certain other military-related government

agencies.

2. Obtain claimants\' service organization power of attorney.

3. Prepare claim forms and related documents for completeness and accuracy to insure adequacy for

purpose, said purpose may be for compensation, pension, insurance, educational assistance, vocational

training, dependents benefits, hospitalization, burial, discharge reviews, retirement claims, and loan

guarantees.

4. Assist claimants in obtaining any and all relevant medical records, eye-witness statements or any other

evidence which may prove relevant to their claim.

5. Review medical records and service history to find necessary proof, and evaluate validity of claim.

6. Interpret and apply the pertinent laws and regulation applicable to the claim. Research precedence

<https://www.washingtoncountyar.gov/>

WASHINGTON COUNTY

Job Description Deputy Veterans Services Officer

Washington County Courthouse, 280 North College Avenue, Fayetteville, Arkansas 72701 ? phone: (479) 444 1700 ? fax: (479) 444 1731 ?Website:

https://www.washingtoncountyar.gov/

necessary to validate a veteran\'s claim.

7. Prepare and submit the initial claim in a manner acceptable to the U.S. Department of Veterans Affairs.

8. Assist claimant for however long it takes the claims to be adjudicated, quite possibly several years,

through one or all the processes of: decision on claim at the regional level; appeal to the Board of Veterans

Appeals in Washington, D.C.; and other possible intermediate steps.

9. If claimant requests a hearing at the regional level, advise the accompanying service office of any

information pertinent to the case that may not be readily gleaned from the record.

10. Ensure that all paperwork is submitted in a timely manner so that the claim does not expire.

11. When appropriate, refer clients to other agencies which may assist them.

12. Make hospital, nursing home or home visits when needed.

13. Provide information to the public as appropriate.

14. Perform all duties in a manner acceptable to the Arkansas Department of Veterans Affairs, including

submitting a monthly activity report.

15. Attend meetings and classes necessary to meet the requirements of the Arkansas Department of

Veterans Affairs, including quarterly meetings for veteran\'s service officers, as well as other occasional

appropriate functions, at the VA Medical Center, Fayetteville. Attend public ceremonies or celebrations

held specifically in honor of veterans.

16. Oversee an annual flag education program to all fifth grade classes in the county where requested,

utilizing materials provided jointly by the Arkansas Department of Education and the Arkansas Department

of Veterans Affairs.

17. Perform related duties, which include composing correspondence on word processor, photocopying,

filing, FAX documents, and attend to incoming or outgoing mail.

18. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned

satisfactorily. The requi