Project Manager, Assistant Vice President The Project Manager will leverage project management and problem-solving skills to develop process solutions that improve the front-line productivity, reduce operational risk, and drive better customer experiences. Projects can vary by scope, complexity, and size and may include responsibility for the project budget. This role will also serve as a subject matter expert across a diverse portfolio of projects varying in size and complexity. Position Competencies Successful incumbents possess strong project management, functional/technical skills and problem-solving abilities, have excellent written and verbal communication and presentation skills, have strong decision quality and drive for results, take command of the situation and build strong peer relationships. Position Responsibilities: Process Improvement and Innovation Management * Develops innovative solutions to solve critical business problems or to meet priority business objectives (e.g. reduce costs, improve productivity, reduce risk, support communications initiatives). * Develops concepts, strategies, communication initiatives and business cases for initiatives that will have broad based impact on frontline productivity and customer experience. * Leverages strong problem-solving skills and techniques to develop sustainable solutions to improve key processes. * Conducts brainstorming activities with stakeholders to develop potential solutions. * Develops new use cases for existing systems to deliver new solutions. Project Management * Leads medium to large projects and/or participates on project teams. Projects may have business implications, cost center implications, staffing (FTE) changes, controversial subjects, breaking new ground and varying parts, are matrix managed with multiple stakeholders (markets) and geographic distance. * Responsible for completing projects on time, on budget and to the stakeholder expectations and project objectives. * Coordinates project activities with vendors, project resources, and stakeholders for all aspects of the project, including concept, requirements, development, budget tracking, readiness review, communication, and launch activities. * Proactively anticipates and manages project risks, including development of mitigation plans and escalation to resolve critical issues. Examples of risk include not meeting stakeholder requirements or expectations, exceeding approved budgets, missing project due dates, inadequately addressing risk, and implementation issues that negatively impact customer and/or colleagues. * Communicates accurate and timely project accomplishments and overall project health to stakeholders via standard practices. * Establishes and manages project governance, including project organization (core team, management team, and steering committee meetings) and decision-making processes. * May include work across numerous stakeholder groups to design and facilitate. implementation of complex solutions. Strategic Planning * Develops strategic recommendations and designs roadmaps to transform the operational and technology platforms to address key capabilities and colleague/customer experience gaps. * Ensures that Retail Bank and Banking Center technology and process initiatives are aligned with the broader channel strategies. Other Responsibilities * Supports process management needs of our key stakeholders, including Product Management, Managers of Market Operations (MMO's) and Retail Compliance. * May be required to make senior management level presentations. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled