Senior Customer Account Representative

Location : Fareham, HANTS, United Kingdom

Job Type : Regular

Posted : May 24, 2024

Job ID : 48641

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Job Description

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Role Summary

Here at Parker Meggitt, we’re looking for a well-seasoned Senior Customer Account Representative who thrives when working in a challenging and fast-paced environment. You will manage a variety of Parker Meggitt customer accounts to deliver world-class service and support by directly overseeing score cards, immediately responding to enquiries, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. By utilising the Parker Meggitt High Performance System, you’ll serve as the primary interface for a variety of our customers, responsible for ensuring the most efficient and positive relationships, while enabling level-loading of production and expeditious resolution of customer assertions. In this role you’ll also work closely with key internal stakeholders and have a solid internal network relevant to the customers you support.

Core Responsibilities

• Managing different customer accounts across Parker Meggitt, particularly those with Long Term Arrangement (LTA) contracts as well as some more bespoke customers

• Preparing costing sheets (considering hours/materials) and producing quotes for internal sign off, with responsibility for ensuring that the price is accurate for customer orders such as miscellaneous repairs or spares quotes, which may include orders of significant value

• Acting as the voice of the customer and ensure timely resolution to all customer orders and enquiries

• Supporting the production of the monthly and annual forecasts based on historical sales and customer trends; supporting forecasting and planning ahead

• Receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system and delegate to the administration team as required

• Responsibility for the contract review process, working closely with Commercial colleagues internally

• Liaising with OEMs within some product groups

  Skills, Knowledge & Abilities

  Essential

• Extensive experience of working within a rapid customer service environment where quick thinking, pro-activeness and a problem-solving mindset are essential

• Ability to understand and follow specific instructions and procedures

• Ability to gather data, to compile information, and prepare reports

• Excellent verbal and written communication skills with the ability to influence and present to key stakeholders

• Excellent customer service orient

• Track record of building and maintaining customer/client relationships

• Well-organised, detail-oriented, and ability to prioritise and multi-task

• Ability to work independently and prioritise duties with minimal supervision, in order to meet deadlines

• Ability to visualise and plan objectives and goals strategically

• Decision making and conflict management skills

  Desirable

• Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)

• Aerospace or Manufacturing industry experience

• Bachelor's Degree or equivalent industry experience

  What We Offer

  Parker Meggitt is proud to offer a competitive total rewards framework designed with our colleagues' health, wealth, and well-being in mind to help our employees balance a successful career. Our competitive package will include:

• Focused career development planning with opportunities to progress

• Free on-site car parking

• Pension Scheme up to 10% company contribution

• 25 days annual leave, plus 8 bank holidays

• Employee Referral Scheme

• An on-site restaurant and Starbucks offering subsidised food

• Income Protection

• Employee Perks – offering our employees discounts on a huge variety of goods and services

• Annual volunteering day off

• On-site changing rooms, showers and lockers