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West Virginia University Hospitals, Inc. Host-Hostess (JR24-35296) in Fairmont, West Virginia

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Provide meal service for patients, including obtaining menu selections from patients in person or via the current hospitality ordering system. Assemble, deliver, retrieve, and clean patient trays and prepare menu items. Provide excellent customer service and follow patient diet restrictions including allergies and fluid restrictions. Responsible for following patient safety guidelines. Responsible for general department cleanliness and excellent service to patient.

MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Must have a valid Food Service Worker Permit (FSWP) from Marian County Health Department (MCHD) prior to starting OR obtain a MCHD Temporary FSWP no later than the first worked day and a permanent MCHD F.SWP within 1 week of start date or next available class. Must have a valid MCHD FSWP throughout employment PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High School Diploma or Equivalent preferred

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Answer patient phone calls in a courteous manner following established standards. 2. Use current systems to obtain necessary patient information and to accurately process requested menu items following established procedures. 3. Communicate with patient to share meal options and obtain meal selections 4. Compare patient menu selections with the diet order and make any adjustment to the selections as needed. 5. Effectively communicates and collaborates with other clinical staff and co-workers. 6. Assemble patient tray with selected menu items. 7. Deliver meal trays to patients within guidelines for timeliness. 8. Retrieve patient meal trays within a reasonable timeframe. 9. Follows department procedure for the missed meal reports including alerting nursing 10. Follows delivery standards including hand sanitization, infection control requirements, two patient identifiers, AIDET and key phrases. Alerts nursing if patient is not properly positioned to begin eating or otherwise appears to need assistance. 11. Checks trays for missing items and intervenes to correct immediately. Maintains supply of condiments on cart 12. Documents information required for ordered calorie counts 13. Monitors new patients for knowledge of room service, gives menu and explains as needed. 14. Communicates clearly with tray line and... For full info follow application link.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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