Global Furniture Group, a leader in the workplace, education, healthcare + hospitality furniture industry has an immediate career opportunity at our Cincinnati, OH distribution center. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensuring service levels are clearly understood. Duties and Responsibilities Answer general Customer Questions via Email and Phone. Demonstrate the skills and product knowledge required to perform job functions. Knowledge and use of electronic catalog and Global website. Learn to navigate the AS400. Support Customer Care Operations for Dealers and Territory Managers. Process Demo requests. Check order status/electronic orders. Check inventory. Provide product information and pricing. Process credits, return authorizations and factory charge backs. Process Parts Express, Warranty and Replacement Orders. Submit changes or cancellations on orders with assistance from Lead, Supervisor or DC Services. Process Order Addendums. Track shipments. Research and resolve customer inquiries. Review appropriate daily reports. Follow and adhere to department/company guidelines. Daily check-in with Customer Care Supervisor. Attend weekly Teams meetings with Supervisor. Working to meet Time to Reply Average for response time. Escalate open issues with no response to supervisor. Maintain an open issue log. Participate in all Global Teams training meetings. Other duties as assigned. Requirements Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently. Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly. Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals. Education High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience or military equivalent. WHO WE ARE The Global Furniture Group is a leading North American Manufacturer of furniture solutions. Global offers a broad range of furniture products designed for the workplace, education, healthcare + hospitality markets, delivering exceptional value and quality to its network of dealers, designers, and customers. Operating for 50+ years and employing more than 4,000 people worldwide, Global has locations throughout Canada, the US, Mexico, China, and the UK. BENEFITS Global offers a comprehensive employee benefit program that enables our employees to stay healthy, feel secure and maintain a work/life balance. The following are benefits we offer employees (or may be eligible for): Paid Time Off | Holiday Pay | Medical/Prescription Insurance | Dental Insurance | Vision Insurance | Health Savings Accounts (HSA) | Company-Paid Life and AD+D Insurance | Company Sponsored Long-term Disability | Short-term Disability | Voluntary Life Insurance | Employee Assistance Program (EAP) | Critical Illness and Accidental Injury Insurance | FSA | 401(k) & Roth 401(k) WHERE WE ARE Global has distribution centers and showrooms located all across the USA + Canada. Global USA Showrooms: Atlanta | Chicago | Miami | NYC | Philadelphia| Phoenix | Washington DC Global USA Showrooms + Distribution Centers: Atlanta | Baltimore | Chicago | Cincinnati | Dallas | Denver | Houston | Kansas City | Los Angeles | Miami | Philadelphia | Seattle| Tampa You can visit us at www.globalfurnituregroup.com. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not de