Operations Manager SME - U.S. Citizenship Required

Category: Project Management

Main location: United States, Virginia, Fairfax

Position ID: J0624-1995

Employment Type: Full Time

Position Description:

CGI is one of the top 5 largest global IT companies spread across 40 countries with endless opportunities to expand and grow. As a CGI Federal Member, you have the opportunity to be a shareholder at CGI and join a family of 90,000 members strong.

CGI Federal has an exciting opportunity for an Operations Manager SME. You will lead a team supporting the operations of a cloud-based services platform that will deliver cyber capabilities to a large group of Federal Agencies. Leading a team of Network Engineers, System Administrators and Cyber Tools Engineers, you will work closely with the Service Delivery teams in a dynamic, fast-paced and energetic project focused on improving federal cybersecurity at civilian agencies.

This position is located in our Fairfax, VA office; however, a hybrid working model is acceptable. You will be required to be in our Fairfax, VA office two days per week.

Your future duties and responsibilities:

• Lead IT operations for cloud-based service platform (AWS)

• Responsible for overseeing system administration, patching, scanning, upgrading infrastructure components and services

• Responsible for establishing efficient operational processes and enforcing them

• Draft Service Level Objectives (SLOs) for internal monitoring and process metrics; track and report these metrics to stakeholders

• Monitor and track the operational Service Level Agreements (SLAs), if any, for specific environments and agencies

• Provide leadership for a team of operational personnel, including leading the operations team through SAFe PI Planning leveraging Kanban

• Drive automation to achieve service level operational efficiencies that include threshold-based monitoring, alerts management and auto-remediation

• Collaborate with the solution engineering teams in the release planning cadence for new platform deployments

• Documents and implements the needed security and operational processes for supporting NIST 800-53 controls

• Coach and mentor team for continuous improvement and optimization of production operations.

• Participate in overall project delivery process discussions and lead needed platform customizations and configurations.

Required qualifications to be successful in this role:

• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required

• Ability to receive a DHS EOD is required

• Hands-on experience in system administration, system monitoring and system security

• Public cloud experience (AWS)

• Working experience in secure environments: FedRAMP Moderate or High

• Good understanding of FISMA operational framework

• Extensive knowledge in monitoring best practices

• Knowledge of ServiceNow ITSM

• Working knowledge of Agile methodologies, especially Kanban

Desired qualifications/non-essential skills required:

• Prior experience working for/on federal clients

• Working knowledge of SAFe methodologies, including PI Planning for Kanban

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $96,500.00 - $235,200.00.

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Skills:

• English

• Operations Management

• Project Management

• Kanban

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.