Description We are offering a contract to hire employment opportunity for an Office Assistant in Fairfax, Virginia. This role is within the mortgage industry and requires on-site presence, working Monday to Friday from 8:30 am to 5:00 pm. The successful candidate will be handling customer service and collections support duties.

Responsibilities:

• Handle customer inquiries and resolve their issues efficiently

• Monitor customer accounts and take necessary actions on overdue payments

• Conduct follow-ups with customers who have past due payments through phone calls and emails

• Send out email letters to customers reminding them of their delinquent payments

• Undertake data entry tasks to update customer account information

• Dispatch notices via email, voice mail, and regular mail

• Process customer credit applications with accuracy and efficiency

• Maintain detailed and accurate records of customer credit history

• Support the mortgage division in their daily operations

• Continuously learn and improve on the use of MS Office Suite in executing tasks Requirements • The position requires a minimum of 1 year of experience in a similar role

• Proficiency in MS Office is necessary for daily tasks and operations

• The ability to provide top-notch customer service is crucial

• Experience in collections, particularly consumer collections, is beneficial

• The candidate must have excellent verbal and written communication skills

• Strong organizational skills and attention to detail are required

• Must be able to work both independently and as part of a team

• The ability to handle multiple tasks and prioritize effectively is necessary

• A high school diploma or equivalent is required for this role.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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