IT Infrastructure Support Manager

Category: Infrastructure/Cloud

Main location: United States, Virginia, Fairfax

Position ID: J0524-1891

Employment Type: Full Time

Position Description:

This is an exciting full-time opportunity to work in a fast-paced environment with a team of passionate technologists. We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies. As a solution builder, you will be working to support the client’s mission and goal.

This position is located in our USA VA Fairfax -- USAVAFAI01 office; however, a hybrid working model is acceptable.

Your future duties and responsibilities:

• Supports the PM and DPM in executing the project.

• Maintains a strategic enterprise partner relationship with the leadership.

• Apprises the leadership of all significant IT operations and application development issues

in a timely manner.

• Oversee and manage the IT Infrastructure team ensuring optimal performance and delivery.

This includes training, mentoring, and leading the team, managing workloads and allocating

resources effectively.

• Ensure the stability, integrity, and efficient operation of the information systems and design

infrastructure architecture that support core organizational functions.

• Manage and maintain both on-premises and cloud-based IT infrastructure, including servers, storage, network, and related technology tools.

• Work to support operational excellence and institute an IT systems management framework across a multi-disciplinary team.

• Provide guidance to technical staff and be responsible for the development of project plans, schedules, and spend plans for technical related activities.

• Work with technical staff to develop operational efficiencies through automation, continuous improvement, and keeping pace with current technology trends.

• Develop and implement IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

• Collaborate with the information security team to ensure that infrastructure security controls are implemented and effective.

• Coordinate and manage infrastructure related projects, ensuring effective communication,

stakeholder management, and successful project delivery.

• Drive effective teamwork, communication, collaboration, and commitment across multiple

disparate groups with competing priorities.

• Attends customer meetings and serves as primary client liaison for technical based solutions.

• Interacts with vendors, other agencies, and other client staff on behalf of the client.

• Maintains current knowledge of

Required qualifications to be successful in this role:

Clearance

• Secret

Educational and Related Experience

• Bachelor’s Degree in a related business or technical discipline, or the equivalent combination of

education, technical training, or work experience.

• Professional certification (PMP) or ITIL Expert is required.

• Certification in Cloud technology focus on AWS is preferred.

• Minimum of twelve (12) years of professional experience supporting, managing, and configuring

enterprise-wide complex IT projects, hands-on experience with hybrid environments (on premises and cloud platform) and a minimum of three (3) years supervisory experience

managing large diverse project teams including hiring, training, evaluating performance, and

dealing with performance issues.

• 10+ years of experience in the IT infrastructure services or development field.

• 5+ years of experience leading IT teams of 3 or more individuals.

• 2-5 years of experience in a cloud environment.

• Ability to lead projects using the Scrum/Agile framework.

• Understanding of cloud services including AWS, Azure, and private cloud.

• Demonstrated experience leading teams, able to motivate and engage with a distributed team.

• Excellent written, oral, and interpersonal communication skills, with a strong emphasis on cross departmental collaboration.

• Experience supporting Federal agencies a plus

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $76,300.00 - $185,800.00.

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company.

CGI’s benefits include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid maternity and parental leave

• Learning opportunities and tuition assistance

• Member assistance and wellness programs

Due to the nature of this government contract, US Citizenship is required.

#CGIFederalJob

#LI-KK4

Skills:

• Cloud Computing

• PMI Agile Cert Practitioner

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.