Description We are offering a contract to hire employment opportunity for a Collections Specialist in Fairfax, Virginia. This role involves customer service and collections support in an office setting. The ideal candidate will have a strong understanding of customer service and collections processes, with a willingness to learn and adapt in a fast-paced environment.

Responsibilities:

• Engage in customer service activities and resolve customer inquiries.

• Monitor customer accounts and take necessary actions to ensure timely payments.

• Follow-up with customers who are past due on their payments through phone calls and emails.

• Maintain accurate records of customer credit applications and accounts.

• Update customer accounts and perform data entry tasks as needed.

• Send out notices to customers via email, voicemail, and mail.

• Utilize MS Office to accomplish tasks and manage customer data.

• Ensure compliance with regulations and maintain a high level of professionalism.

• Adapt to the fast-paced environment and manage multiple tasks effectively.

• Learn and implement new processes or procedures as required by the role. Requirements • Possess at least 1 year of experience in a similar role

• Demonstrated skills in customer service

• Experience in consumer collections

• Proficiency in MS Office Suite

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Strong problem-solving and decision-making skills

• High level of attention to detail and accuracy

• Ability to handle sensitive and confidential information

• Willingness to learn and adapt to new processes and systems

• Ability to manage time effectively and prioritize tasks to meet deadlines

• Knowledge of collections regulations and best practices.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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