**ATTENTION ALASKA RESIDENTS!

Are you self-motivated and interested in putting your excellent customer service skills to work as part of a highly qualified Job Center team? Would you enjoy helping others explore and develop their career goals? Do you thrive in an environment with a variety of tasks including public outreach, individualized service and budget management? If you answered yes, the Fairbanks Job Center wants to hear from you!

**The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Technician 1/2 located in Fairbanks! No Cover Letter Required! This position is in the General Government Unit (GGU) at a Range 14/15.

What You Will Be Doing: Employment Services Technicians (ESTs) provide services to job seekers, employers, and partner agencies using outreach, referrals, training and education. Assigned duties are to administer Workforce Investment Opportunity Act (WIOA) and State Training and Employment Program (STEP). These are flexibly staffed positions that require a very specific skill set for flexing, and will be hired as EST 1s.

This position is in a training environment, learning eligibility criteria, programmatic guidelines, case management functions and system operations. The primary focus under the WIOA and STEP program is to provide employment and training services to overcome barriers to employment through the administration of state and federal grant funding.

This position provides a variety of services to customers including resume writing, interviewing skills, cover letter assistance, job search assistance, labor market research, career exploration and case management.

Our Organization, Mission and Culture: The Department of Labor and Workforce Development, Division of Employment and Training Services mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Fairbanks Job Center team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

The Benefits of Joining Our Team: The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. Your training will include on-the-job learning with seasoned staff, as well as formal training via online video modules and ongoing webinar opportunities. The work week for this position is Monday - Friday, 7.5 hours per day between the hours of 8am - 5pm.

The Working Environment You Can Expect: The Employment Services Technician is stationed in the Fairbanks Regional Office Building (FROB), 675 7th Avenue, Station B. Our building has free covered parking with electrical plug-ins and sits adjacent to Veterans Memorial Park in beautiful downtown Fairbanks. You will be located inside the newly remodeled Fairbanks Job Center (FJC). The FJC has a team-centered, professional working environment with an emphasis on exceptional customer service. FJC staff have strong core values and a solid commitment to the work we do, and we recognize that each individual has a specialized skillset that brings value to the team. These EST positions are customer-service driven and involve extensive contact with the public and staff via phone, email, video communication as well as face to face.

This position requires regular travel via state vehicle, occasional in-state travel and possible out-of-state travel. The position also requires the ability to access military bases and installations.

Who We Are Looking For:

• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking t address multiple demands and competing priorities in a changing environment.
• Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Financial Management: Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.

To view the general description and example of duties for the position, please go to the following link:

https://www.governmentjobs.com/careers/Alaska/classspecs

Minimum Qualifications

Employment Services Technician Level 1:

One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Employment Services Technician Level 2: One year of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere.