Case Manager, Case Management Program

Are you passionate about reaching new heights, teamwork, and making a meaningful contribution? Queens Community House (QCH) is a multi-site nonprofit organization serving the diverse population of Queens through a broad network of programs for children and youth, adults and families, and older adults. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We are a modern interpretation of the traditional settlement house, bringing innovative leadership and a passion for social and economic justice to our work. We welcome amazing individuals who have diverse backgrounds and experiences, are inspired by our mission and are highly motivated to change lives.

We are seeking a qualified Case Manager with a strong commitment to social services and working with older adults. Case Management services help older persons with functional impairments gain access to appropriate services, benefits and entitlements needed to age safely at home and maintain their quality of life. Case Managers do so by developing trusting relationships with the clients and their caregivers and engaging them in a collaborative process of problem-solving.

The Case Manager is responsible for managing an average caseload of 65 older adults residing primarily in the Jamaica neighborhood in Queens, in partnership with the primary Case Management contractor in Community District 12, Catholic Charities Neighborhood Services. The Case Manager will provide case management support for these clients consistent with the goals of being professional, timely, culturally sensitive, and engaging the clients in achieving maximum potential as defined by their abilities.

Location: TBD

We are a passion-led, mission-driven organization – one that looks to continually enrich the lives of our diverse member community. 

Primary Responsibilities:

• Screen new potential case management clients through the intake process. Assess clients’ presenting issues, such as personal and family adjustments, finances, and physical and mental impairment. Provide clients with accurate and appropriate information on services, benefits, and entitlements.

• Conduct in-home client assessments and re-assessments in order to determine eligibility for and continuation of service(s).

• Identify and work with the client’s informal support to offer assistance and encourage ongoing efforts.

• Develop care plans consistent with client needs that reflect culturally sensitive options that make efficient use of community resources.

• Serve as a liaison with external services and organizations; arrange for the provision of services, advocate, and intervene with other agencies on behalf of the clients.

• Compile and maintain complete and accurate case records.

• Collaborate with colleagues, develop a working knowledge of all QCH services, and make cross-department referrals for clients and their families as needed.

• Assist and support clients with the need of utilization of Supplemental Services Funds (identify the need, collaborate in the process of purchasing and delivery of the items).

• Help with outreach efforts when necessary.

• Participate in New York City for the Aging and other in-house or external training to ensure the completion of the required annual training hours.

• Participate in Staff Development activities and in QCH’s annual Staff Development Day and attend regular staff meetings.

• Complete annual evaluation and actively participate in regular supervision.

• Work as a collaborative and effective member of the case management and QCH staff team.

• Other duties as assigned.

  Qualifications:

• MSW degree or related Master’s level degree (e.g. social services, public administration, nursing or public health required).

• Cultural Competency; knowledgeable about and sensitive to the diverse needs, preferences, and characteristics of older persons in the program’s catchment areas.

• Knowledgeable about the communication needs of persons with visual and/or hearing impairments.

• Spanish or Bengali- highly preferred.

• High energy level, comfortable and able to multi-task.

• Ability to use various computer applications, software, etc. Knowledge of the Senior Tracking, Analysis and Reporting System (STARS) database is a plus.

• Must be able to handle sensitive and confidential situations and information professionally.

• High attention to detail in order to gather and summarize data for reports.

• Ability to think critically to find solutions to challenges situation related to the clients. Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.

• Excellent interpersonal and communication skills, strong customer-service orientation, approachable and able to earn trust and credibility. Ability to exercise poise, tact, and diplomacy.

• Proven track record of excellent follow-through on assignments.

  What you’ll get:

  Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package that includes:

• Medical

• Dental

• Vision

• Life Insurance

• Flexible Spending Accounts (FSA)

• Paid Family Leave

• 403b Retirement Plan

• Eligible for up to 27 days of annual leave (17 days in your first year), and 12 sick days

• Specified Federal Holidays off

• Professional development, training, and networking opportunities

  Additionally, QCH supplements the New York State Paid Family Leave benefit to ensure our team members receive full pay during their approved leave.

  Status : Full-Time, Non-Exempt

  Compensation: $55,000 per year

  Schedule: 35 hours a week, Monday - Friday 9 am - 5 pm

  Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

  Drug-Free Workplace.