Job Title: CoordinatorJob Description

The Customer Service Representative is responsible for responding to both internal and external customer requests for assistance or information via telephone and email. The CSR will provide exceptional customer service by resolving customer issues effectively while working in a fast-paced, high-volume environment.

Responsibilities

• Take incoming calls and make outbound calls to and from customers to address and resolve requests and concerns such as warranty questions, return good authorizations, and call tags.

• Create and maintain various internal company reports including sales spreadsheets, returns, international documents required for shipping, UPS tracking, and others.

• Examine records and related documents and correspondence to effectively address questions or concerns. Follow up with customers to assure satisfaction and resolution.

• Communicate with other departments such as Shipping/Receiving, Accounting, and Purchasing as needed to address customer questions, requests, or complaints.

• Exercise discretion and judgment and draw on a detailed understanding of the company’s policies and practices in resolving customer issues.

Essential Skills

• Customer service

• Inbound call handling

• Proficiency with Microsoft Office products including Excel, Outlook, and Word

• Email communication

• Data entry

• 1+ year experience in a customer service role for a medium or large size corporation

• Customer support

• Experience with Great Plains (a plus)

Additional Skills & Qualifications

• High school diploma or equivalent required. Some college coursework preferred.

• Strong organizational and communication skills

• Team-oriented philosophy

• Problem-solving skills

• Extraordinary telephone etiquette

• Strong attention to detail

• Accurate data entry skills

• Ability to prioritize and handle multiple assignments while maintaining commitment to deadlines

• Ability to understand issues and make systematic and rational judgments based on relevant information

• Comfortable using the following tools on a continual basis: computer, 10-key, telephone, copier, and fax

• Ability to multitask

Work Environment

On-site, Monday to Friday, 7 am to 4 pm.

Pay and Benefits

The pay range for this position is $21.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Everett,WA.

Application Deadline

This position is anticipated to close on Mar 19, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.