Job Information
ADP Payroll Implementation Specialist (Upgrades department) in Etobicoke, Ontario
Payroll Implementation Specialist (Upgrades department)
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
POSITION SUMMARY: The Payroll Implementation Specialist Upgrades (IS ) is accountable for all aspects of assigned Payroll and account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and transition to Client Services. The IS is responsible for successfully upgrading existing ADP clients from legacy software to ADP Workforce Now, ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client facing application involved. The IS works with medium and large sized organizations, with no limit on the complexity or feature/functionality usage of the client. The role demands a solid foundation in project management given the size and complexity of the accounts assigned.
RESPONSIBILITIES
Thorough understanding of Upgrade Implementation processes and methodology.
Managing a portfolio of accounts from project initiation to close.
Record and manage project deliverables, risks and actions
Managing project risks and escalations to resolution. Develop, manage and maintain a comprehensive Implementation Project Plan.
Provide regular Implementation status reports to stakeholders, highlighting critical issues for management and overall status of project.
Support client through all phases of the Upgrade as required.
Assists client with training enrollment and follows up on training completion.
Guides client through planning change management activities and recommends best practices.
Proficient at providing on-site product overview sessions, if required.
Provide ongoing payroll consulting support to assigned clients until transition to Client Services.
Follow through on all aspects of the Upgrade project scope to ensure a clean transition to client services.
Commitment to a team environment demonstrating a positive approach and co-operation
Act as a single point of contact for all project related issues and escalations
Actively manage plans, dependencies, scope, risks, issues and quality, and deliver projects in line with agreed upon overall project commitments
Managing project scope. Investigating and making recommendations on issues that challenge scope boundaries
Monitoring and reporting on project traction and progress and, as necessary, coordinating the development, discussion and approval of corrective action and/or contingency plans
Building and effectively managing multidisciplinary project teams
Managing stakeholder relations to ensure that project delivery expectations are clearly defined and met. Build and maintain a reference-able customer relationship
Education:
- Post-secondary education or related business experience
Knowledge, Experience, and Skills Required
Minimum 3 years’ experience in payroll, HR or implementation
Strong customer service skills
Strong excel skills and Microsoft Office.
General technical knowledge of operating systems and networking infrastructures including general internet concepts.
Preferred:
PCP certification completed or in progress
Project Management knowledge/discipline
Knowledge of ADP Workforce Now or other ADP product experience
Bilingual French, English
Attributes:
Effective communication skills: verbal, written, listening, probing, and negotiation skills
Strong organization, time management and prioritizing skills
Detail oriented and ability to follow-through
Strong analytical skills
Ability to organize, schedule and facilitate effective meetings
Ability to meet with client contacts of all levels
Ability to work in varying client environments
Commitment to work in a team environment demonstrating a positive approach and co-operation
Ability to multi-task, probe, analyze and problem solve
Excellent decision making and problem-solving skills
Ability to quickly learn and apply ADP knowledge and product information
Ability to work effectively with little or no supervision, minimal direction and frequent interruptions
Demonstrated initiative and creativity - ability to influence and interpret requests which may not be clearly defined
Note to Job Seekers
Please note that any offer of employment will be conditional upon a background check, including a criminal record check
ADP Canada will recruit, select, orient, develop, and promote associates based on our strategic direction and our values. We have made a commitment to address barriers in our employment processes and are committed to providing accommodations for people with disabilities. If you require an accommodation, please contact our Canadian Head Office at 416-207-2900 and ask to speak to an ADP Canada Human Resource associate or email Canada.Accessibility@ADP.com.
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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