Technical Support Engineer (m/w/d)Jetzt bewerben »

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Datum:15.04.2024

Standort: Essen, NW, DE

Unternehmen: MSX INTERNATIONAL

About MSX

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement

• Parts, Accessories & Service Performance

• Actionable Insights

• Diagnostics & Repair Enhancement

• Warranty and Repair Efficiency

• Technical Information

• Learning Solutions

• Sales Performance

  Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

  We are currently looking for a new team member asTechnical Support Engineer (m/w/d), for the automobile manufacturer Jaguar Land Rover (JLR), with the location Essen.

  Purpose of the position

  As a Technical Support Engineer (m/w/d), you assist the retailer with the timely resolution of technical concerns. Your responsibilities include answering Technician queries when the retailer has been unable to resolve a customer concern via reference to normal data sources (literature, bulletins, etc.) and providing electronic and online support from diagnostic tools.

  Duties and responsibilities

• Support retailers and NSCs to resolve technical concerns.

• Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing Warranty Cost and Repeat Repairs.

• Carry out Support to dealer network on Hard to fix vehicles to improve concern fix rates.

• Work in close relationship with Engineering and Product Investigation teams to identify vehicle product concerns in quantifiable, and factual data.

• Answering technical queries primarily by electronic system but where appropriate also by telephone or WebEx session.

• Create electronic records to document contact details and diagnostic advice on client system.

  Knowledge and skills

• Experience in vehicle diagnostics

• Good knowledge of automotive electronics, electric and/or hybrid vehicles

• Completed training as a motor vehicle technician or foreman

• Professional experience as a service consultant/service manager or workshop foreman

• Excellent English skills (English is the first language at this opportunity)

• Good knowledge of French/Dutch/German is advantageous

  In joining MSX, you can enjoy

• Potential to progress within the company

• Annual gross salary of 48-56.000 EUR (depending on qualifications and experiences)

• 28 days annual leave per year (+ 3 days on top: Christmas, New Year's Eve, Rosenmontag)

• Hybrid working model (20-40% on-site & 60-80% remote)

• Flexible working environment with core hours

• Diverse and welcoming team

• The possibility of working for a renowned automobile manufacturer

Jetzt bewerben »

Jetzt bewerben

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• Jetzt bewerben

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