What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We have an opening for an experienced Dispatcher. The Dispatcher will manage customer pick-up satisfaction by dispatching pick-up information and shipment status checks to the correct drivers in a timely manner, and implementing contingency plans in the event of difficulties.

Key Responsibilities:

• Ensure pick-up requests are dispatched promptly and professionally to drivers

• Provide all pertinent shipment information to drivers

• To manage the volume of calls to drivers and/or problems with routes, and adjust or advise Operations where appropriate

• Answer incoming Customer Service phone calls quickly and professionally

• Accurately record and time stamp all pick-up information

• Take driver check requests, follow-up with drivers and then advise Customer Service requester

• Responsible for internal and external customer service

• Organization and dispatch of pick-ups in a manner that allows maximum driver efficiency

• Stay current with operation sort changes and cut-off times

• Proactively manage customer perception of and level of satisfaction with our service

• Interact effectively with other members of the Customer Service and Operations teams

Skills & Qualifications:

• Proficiency with Microsoft Excel (macros, v-look ups) Required

• High School Diploma or Equivalent

• Previous Customer Service Experience

• Demonstrated ability to handle multiple tasks

• Good oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice

• Demonstrated ability to work under pressure

• Previous courier operations and/or dispatch experience preferred

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

• Competitive Pay

• Bonus/Incentive Programs

• Retirement Savings – 401K with company match

• myShares - Voluntary plan to buy discounted company shares

• Medical, Dental, Vision, well-being programs

• Tuition Reimbursement

• Generous Paid Time Off – Starting at 4 Weeks (PT/FT)

• Paid Leave

• Employee Discount Program

• Employee Assistance & Work Life Program

• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.