Job Family: Information Technology

Req ID: 419900

If you really want to make a difference – make it with us

Siemens Mobility is a separately managed company of Siemens AG and has been a leading supplier in the field of mobility for over 160 years. Our core business includes rail vehicles, rail automation and electrification solutions, turnkey systems and related services. We have always been very innovative in making traveling faster, safer and more comfortable. Today, we need new solutions to new challenges such as climate change and rising populations worldwide. That's what drives us. That's why we shape mobility with passion, always being one step ahead. Through digitalization, we make infrastructures smart and create opportunities that get us from A to B sustainably and seamlessly. Our 39,800 employees are pioneers in mobility who help to keep the world moving.

What do you contribute?

We are driving the digitalization and automation of our business processes worldwide using Robotic Process Automation (RPA). We have already robotized over 700 processes worldwide, either in Centers of Excellence, in local teams or as part of citizen development.

The main objectives of robotizing these processes is to improve productivity and support data mining to support us developing in a data driven company.

• You understand business context, business processes and data structures.

• You implement IT services to ensure the effective delivery of RPA solutions and optimize service quality and customer satisfaction.

• Moreover, you monitor the day-to-day operations of the RPA service desk and ensure timely resolution of incidents and service requests within defined SLAs.

• You will be the primary point of contact for our RPA customers and external suppliers, providing expert advice on best practices for RPA service management, and ensuring proactive communication and relationship management.

• You conduct regular reviews of RPA service processes and workflows, identifying areas for optimization and enhancement.

• Orchestrator Maintenance – you perform regular updates and security fixes, monitoring the system performance and troubleshooting any software related issues.

• Further, you perform and maintain rights management, including access maintenance for defined users both functional and client.

• You review monthly invoices and monitor annual budget.

• You support developing strategies to optimizes the RPA usage within Siemens Mobility.

What do you bring along?

• You successfully completed studies in the field of computer science or a comparable training path.

• Also, you have experience in the acquisition, analysis, project planning and implementation of business processes.

• You have knowledge of "IT procedures" and infrastructures such as directory services, file servers, Active Directory, VMWare (virtual clients), ticket systems, PKI infrastructure, software distribution, servers (Windows, Linux).

• In addition, you have proven experience (at least five years) in IT service management with a focus on RPA solutions (ideally with UiPath), SAP and ITIL framework.

• You have a strong understanding of RPA technologies, platforms, implementation methods and PAM solutions.

• You have an extensive knowledge in the field of database monitoring, SQL and IT security.

• Proficiency in at least one common programming or scripting language (e.g., C#, .NET, Python, or PowerShell) for deploying/distributing software are a must.

• We are seeking a highly self-motivated and team-oriented individual with quick comprehension, resilience, assertiveness, strong communication skills, commitment, and reliability.

• You have an independent way of working and are customer- and service-oriented with high quality standards.

• Solid written and spoken German and English skills are a prerequisite.

• Solid analytical and problem-solving skills with a track record of driving process improvement and operational efficiencies.

What do we offer you?

Career growth

We offer comprehensive training opportunities for your professional and personal development. With our Learning Campus, we have an in-house service provider with a wide range of online and offline training courses.

Mobile working /Remote working

With us, you will have the opportunity to work hybrid. This means that you can work remotely to a considerable extent. We have officially regulated this through a company agreement.

Inclusion & Diversity

At Siemens Mobility, we're committed to fighting injustice and inequality. At our company, you will find an environment where you can be yourself and belong.

You can find an overview of our benefits here (https://new.siemens.com/de/de/unternehmen/jobs/benefits-was-wir-bieten.html) .

How do you get in touch with us?

www.siemens.de/mobility

if you would like to find out more about Siemens Mobility before applying.

www.siemens.com/global/en/company/jobs/faq.html

if you would like to obtain more information about the application process.

+49 (9131) 17 5243-0

if you would like to clarify further questions about the position via our applicant hotline.

www.siemens.com/mobility-jobs

if you would like more information about jobs and careers at Siemens.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. (https://new.siemens.com/de/de/unternehmen/jobs/arbeiten-bei-siemens/inklusion.html)

The contact person handling this job ad is Mrs. Julia Sturm.